Fan? What files to trash? Error message?
Sorry. I wasn't real clear. The fan on the iMac kept running and in process of fixing THAT issue the Applie rep had me move some files to the trash. He thought it might have put a load on the processor that was heating it up. In the process, he had me remove some things that shouldn't have been removed like a driver for my Wacom tablet. Anyway, I fixed THAT but when I try to open Photoshop, i get the "Photoshop has quit unexpectedly" immediately. I'm guessing there is something missing now that opens the application. It has run great for many months on this computer. I called Apple back (three times today) and he told me to call Adobe. Adobe told me to come to the forum for advice. Sigh. Any help is appreciated.
Try resetting preferences. Start PS and immediately hold down the option, cmd, and shift keys. If fast enough you will get a reset window.
You say you can't reinstall from disks. Assume download. Do you have serial number?
This doesn't sound like bad preferences - more like missing files (possibly in Application Support).
Your best bet is going to be reinstalling Photoshop CS4, then reapplying the updates.
Note - it would have been very easy to check Activity Monitor and see if a process was cauing the CPU activity/heat. If there was no busy process causing extra CPU or GPU activity, then the most likely explanation would be dust buildup around the heatsinks and fans inside the machine. But randomly removing application files and support files to diagnose a fan running too often - that is not professional, by any means.
I think the disks are set up for install on the earlier operating system (pre-intel processor) and won't work on this iMac. I held down the option, cmd and shift while starting Photoshop from launcher and I got a message "Delete the Photoshop Settings File?" Is that what you meant?
I do have my serial number. I didn't know you could download to install.
Thank you so much....
The rep did ask me to check the activity monitor and he said it looked normal. Then he went for things like 'cache' files. There weren't really any direct removals from application folders but apparently there WAS something he did not know about. And he was a senior level guy. He did say it could be dust but I also had a secondary display plugged into the iMac (though not turned on) and he said that could cause the problem as well. The fan isn't running anymore but now I'm haveing these glitches with software. Bummer.
How do I download a reinstall? I do have my serial number. I'm at a loss.
Removing cache files wouldn't have any effect on the fans in your machine - just the speed of your applications (since they have to reload the data), and possibly freeing a little space on the hard drive.
Driving a secondary display could make the GPU work harder (and hotter), but only if the display was turned on.
Yes, deleting the settings/preferences file is what Curt meant.
Is there a way to download a reinstall for CS4? I deleted the setting file and it still won't start up.
Should I use Migration Assistant to reload Photoshop CS4 from the old G5? This is the original way I got it onto the iMac since it is running 10.7.5. but I don't know if I can choose just one application if I use M. Assistant.
Any help is greatly appreciated.
ProDesign tools has the installer for CS4. It comes as a trial, but your serial number will activate it.
Go to this link-and I can't emphasize this enough-Follow the download intructions carefully.
thank you so much!!
Now one other note:
If you have install problems even with this CS4 installer you downloaded, run the CS cleaner.
It should remove any components interfering with the install.