1 Reply Latest reply on Mar 3, 2014 7:47 PM by Noel Carboni

    Photoshop CC crashes, and my working file disappears from the network

    ushio18

      I was just wondering, has anyone ever had Photoshop CC crash, and then realize the file you were working on disappeared off the network?

      I've had other files where it created a 'recovered' file upon reopening of Photoshop, but the one that crashed it, is gone...

       

      is there a way to allocate/recover that missing file?

        • 1. Re: Photoshop CC crashes, and my working file disappears from the network
          Noel Carboni Level 8

          There is typically no way to get back lost files, short of restoring backups.  I hope your administrator is backing up your server regularly.

           

          May I suggest you change your working habits to avoid working on files directly on your network server.  Instead, copy the file to your local PC with your OS tools (e.g., Finder) and work on it there, save it there, then when you are done copy it back to the network server.

           

          Adobe always advises not to save files directly to the network, because of the possibility that things can go wrong and data be lost.

           

          -Noel