5 Replies Latest reply on Mar 13, 2014 12:36 PM by esteedesigns

    photoshop cs4 error message

    esteedesigns

      every time i start photoshop cs4 i get this error message

      "adobe photoshop cs4 has stopped working.a problem caused the program to stop working correctly.windows will close the program and notify you if a solution is avaliable."

      i have tried numerous solutions with no result

      i'm ready and willing for a solution but i need an experts help!

        • 1. Re: photoshop cs4 error message
          Mylenium Most Valuable Participant

          You have not provided any system information or other technical details, so nobody can know what is going on. Start by reinstalling the program.

           

          Mylenium

          • 2. Re: photoshop cs4 error message
            esteedesigns Level 1

            please help!

            i would love to give you any system info and technical details if i knew what to give.

            i reinstalled the program at least  twice.

            someone mentioned there could be a problem with my doouble video drivers-but i only have one

            as soon as i open the photoshop program this message above shows immediatly and i can't get past it to open files

            could it have something to do with an update from java?

            what do you think?

            ive had it for years working well with no problems and now all of a sudden this

            thank you for your time and patience

            Estee

            • 3. Re: photoshop cs4 error message
              Mylenium Most Valuable Participant

              Start Menu --> All Programs --> Utilities --> System Tools --> System Information or on Mac Apple menu --> About this Mac. Also provide the crash info from the Event Viewer/ Log Viewer if possible.

               

              Mylenium

              • 4. Re: photoshop cs4 error message
                Level 5

                Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

                 

                http://forums.adobe.com/thread/419981?tstart=0

                 

                Thanks!

                • 5. Re: photoshop cs4 error message
                  esteedesigns Level 1

                  thanks for you patience!

                  here is all my systems info:

                   

                  OS Name     Microsoft Windows 7 Home Premium
                  Version     6.1.7601 Service Pack 1 Build 7601
                  Other OS Description      Not Available
                  OS Manufacturer     Microsoft Corporation
                  System Name     ADMIN-HP
                  System Manufacturer     Hewlett-Packard
                  System Model     Presario CQ62 Notebook PC
                  System Type     x64-based PC
                  Processor     Intel(R) Celeron(R) CPU          900  @ 2.20GHz, 2194 Mhz, 1 Core(s), 1 Logical Processor(s)
                  BIOS Version/Date     Hewlett-Packard F.26, 11/7/2010
                  SMBIOS Version     2.6
                  Windows Directory     C:\Windows
                  System Directory     C:\Windows\system32
                  Boot Device     \Device\HarddiskVolume1
                  Locale     United States
                  Hardware Abstraction Layer     Version = "6.1.7601.17514"
                  User Name     admin-HP\admin
                  Time Zone     Jerusalem Standard Time
                  Installed Physical Memory (RAM)     3.00 GB
                  Total Physical Memory     2.93 GB
                  Available Physical Memory     1.13 GB
                  Total Virtual Memory     5.86 GB
                  Available Virtual Memory     3.56 GB
                  Page File Space     2.93 GB
                  Page File     C:\pagefile.sys

                   

                  about the crash info:

                  i have the viewer open but i dont know what info specifically to send that is important

                  please let me know and ill be happy to send it

                   

                  thanks for your time

                  Estee