1 Reply Latest reply on Mar 4, 2014 4:47 AM by Beverley Gray

    My Creative Cloud Account

    scobellart

      I have had this problem EVERY month, I call Adobe EVERY month and explain to them that my money is NOT available until the 3rd of each month EVERY month, and they tell me the problem has been resolved EVERY month and guess what? I'm getting the same message I get EVERY month. There's a problem with my Creative Cloud account and "That they hate to see me go". What can be done as I'm really getting sick and tired of this!

      Janet

        • 1. Re: My Creative Cloud Account
          Beverley Gray Adobe Employee

          Hi Janet

           

          Sorry for the frustration caused.  As your subscription was started on the 2nd, this is your billing date each month and we don't have the option to change this I'm afraid.  If payment fails on the billing date, then it is automatically attempted again after 7 days and you won't lose access to your subscription during that time.

           

          Kind regards

           

          Bev