No idea. Please tell us more.
What exactly is happening? Any error messages or error codes?
when i login to photoshop or AI i get this error window saying " Registration Unsuccessful" and "A problem was encountered while trying to send information over the internet". And "please select one of the following options:" "try submitting the online registration again or register later or never register". I clicked on "try submitting the online registration again. But, when I click on SUBMIT the error window remains.