We have two Windows 7 computers set up with Adobe Creative Cloud running alongside CS4 (to maintain compatability).
Every time we try and use Creative Cloud desktop, it must update, but fails every time on both computers with the message:
"We've encountered the following issues: Creative Cloud desktop failed to install."
Why? And what can I do to fix it?
Hope this helps:
1. Restart Windows
2. Download Creative Cloud Cleaner Tool http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
3. Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
4. Once done please rename OOBE folder from these locations:
C:\Program Files (x86)\Common Files\Adobe
5. Restart Windows
6. Download Creative Cloud
7. Run Creative Cloud file (CreativeCloudSet-Up.exe).
This has been an ongoing problem from the start. I have never been able to get the updater to work unless I start in safe more. The cleaner tool doesn't do anything to solve the problem. It's ridiculous that Adobe can't make an updater that just works, but that's the way it is. Start in safe mode and you should be bale to update then.