3 Replies Latest reply on Mar 6, 2014 1:51 AM by joseprm

    Illustrator CC application won't start

    Straatnaambord

      Everytime we try to start AI in CC the application stops right after the splash screen!?

        • 1. Re: Illustrator CC application won't start
          joseprm Level 1

          Same for me. Each day I send a report with the crash summary. Each time that I update an app of CC I'm really scared, because something bad is going to happen. Really I don't understand the meaning of Creative Cloud if I have more problems than benefits, and in addition the support is the worst support that I ever saw.

          • 2. Re: Illustrator CC application won't start
            Straatnaambord Level 1

            Thnx for nothing Adobe... but I think I found a solution!
            Hold shift-key while starting up AI (safe mode).

            That did the trick for me, and today starts just fine!!
            Maybe try that Jose!?

            And indeed.. service of Adobe sucks!
            In the early days (do I sound like an old man now) there was a HELP-button and it worked like a charm..

            Not every renewal is an improvement!

            • 3. Re: Illustrator CC application won't start
              joseprm Level 1

              Hi Straatnaambord,

               

              I have tried that and a lot of more things, and the solution was to reinstall the wacom plugin. Those error lines appear in the log, but Adobe couldn't see it although it was very clear in the first paragraph of the log.

               

              So if the problem persist, try to reinstall the wacom plugin.