The Access Denied is common, if the instructions on the ProDesignTools Web site are not followed 100%.
Take a look at those very important instructions, and then follow them with another download. It appears that something important was missed before.
Hi, Bill, I did follow the instructions one by one, and so I managed to download the photoshop-file, but when I try to download the second premiere file, I get the access-message.
I have nothing additional to offer. Historically, the Access Denied is from having something off, relative to the download instructions.
Maybe others will have a fix for that download.
Usually means one of two things - your firewall or anti-virus software is still on and blocking things (Instruction 0), or you haven't clicked the link (Instruction 1) and logged in.
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Have we established on what computer operating system you are running your Premiere Elements 11?
If Mac, did you purchase the Adobe Premiere Elements 11 Editor from the Mac App Store. If so, even if you do get a download, you probably will not be able to use your purchased serial number when you go to install the program. Premiere Elements 11 Mac from Adobe is different than Adobe Premiere Elements 11 Editor purchased fro the Mac App Store.
If your Premiere Elements 11 is on Windows and you know the steps cited in Note: Very Important Instructions, then make sure that you have antivirus and firewalls turned Off. That Adobe Download Assistant or the Akami NetSession Interface Service (especially the Akami one) is highly prone to firewall issues. The web site could be using either of the two.