My system recently updated from Windows Explorer 9 to Windows Explorer 10. But I was encountering issues with trying to update to the latest version of Flash even prior to that. I keep getting the prompt that an update is available, but when I follow the steps, I get to Step 1, and click on the "Install now" button, and the screen changes to Step 2 but nothing else happens. For a moment it says "Initializing..." and then it says "If you encounter any issues downloading Adobe Flash Player, click here." But nothing else happens. If I click on the "Click here" button, it just tells me that when the File Download box appears I should click "Run" and when the User Account Control box appears I should click "Yes." But neither of these boxes ever appears! Very frustrating! (My current Adobe Flash version is 11.9.900.170 and my security program is Norton 360). Thanks.