3 Replies Latest reply on Mar 5, 2014 7:56 AM by D Fosse

    Photoshop CC disappeared on my Mac!

    Matt Hopkins

      2010 Mac Pro running OS X 10.8.4

       

      Yesterday I installed PS CC via the CC app. Opened PS CC and played around with it. Imported presets from CS6, etc. Closed the app.

       

      Today I cannot find the application on my system at all. Doing a Spotlight seach finds related files in App Support, etc. But, no PS CC application. All other CC apps are where they belong in my Applications folder.

       

      So, I used the Photoshop CC Unistaller app to see if it found the program. It did (but doesn't tell me where it is). I uninstalled it. Now I want to reinstall it, but I can't figure out how. The CC app tells me PS CC is "Up to date". Please help!

        • 1. Re: Photoshop CC disappeared on my Mac!
          gener7 Adobe Community Professional & MVP

          There's a lot of answers I can give,but perhaps it's best to download the installer so that it's there when you need it.

           

          http://prodesigntools.com/tag/ddl  Photoshop CC Mac will be there.

           

          Please pay careful attention to the download instructions.

           

          Then put the installer in a safe place.

          • 2. Re: Photoshop CC disappeared on my Mac!
            Matt Hopkins Level 1

            Great! Thanks for the link.

             

            Just out of curiosity, and no need to go into lots of detail, what would be your best guess as to where it went?

            • 3. Re: Photoshop CC disappeared on my Mac!
              D Fosse Adobe Community Professional & MVP

              If you uninstalled and the CC app won't let you reinstall because it thinks it is still there, try to sign out of CC and then back in. If that doesn't work you need to run the CC Cleaner Tool.

               

              As it happens there was a similar case a few days ago. Downloaded and installed, but nowhere to be found in Applications. But that doesn't mean it's not there - what you should do is go look for the actual program files (I don't know where they are on Mac). Then make a new shortcut or alias or whatever it's called in the Mac world. On Windows there will be an .exe file that launches the program, and I assume some Mac equivalent will be there.

               

              Of course if you're a purist (like me), you'd want to uninstall and try again in case the download is corrupt. Or the missing shortcut could be a minor bug.