My husband found a phone number for Adobe technical support. After listening to the entire story of the problem and what I'd been able to do/not do, the technical support person informed me that Adobe DOES NOT provide PHONE or CHAT support for Adobe Digital Editions! The best I could accomplish was to have the nice young man write up an incident and he said he would assign it a high priority. The best he could do was to tell me someone would call me WHEN a solution was found. I interpreted this to mean I would hit the "circular file" and that would be the end of it.
For whatever it's worth, he said that the ADE had a large support staf which is currently working on this forum to resolve these problems. I pointed out to him there are approximately 50 reports of this problem and NO ONE from Adobe has addressed it as far back as 6 months ago.
FYI, I found out the problem for my case of this error, and it had nothing to do with Adobe's suggestions of timezone, date/time settings, etc. It was simply that the digital book I downloaded apparently had to be opened in Adobe Digital Editions within a certain amount of time -- otherwise the authorization check returned this error.
I simply re-downloaded the book (I was getting it from my local library) and it was fine.
So, thanks for nothing, Adobe, for having misleading error messages and terrible knowledge base articles about them!
It's now been almost 2 months and I've heard nothing from Adobe. In the meantime, I've erased my hard drive and reinstalled ADE on a clean machine. The problem continues.
Since my problem involves a purchased book (not a loaner) from Google Play Books, I contacted Google tonight and gave them the information.
The person who was on the phone was unable to assist me and has raised the problem to "tier 2" support (I didn't ask what this means exactly but would guess it means the next level up). I am told I will have some reply, via email, within 24 hours.
Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1. Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2. Now re-download the book from Overdrive
I figured this out after many, many hours of frustration . . hope it helps!!
I just spent hours trying to get a book on my nook tonight. Finally I downloaded the newest version of ADE. Then after I downloaded the book and it appeared in the lower left corner of my screen (as an .ascm), I clicked on the arrow and then clicked on always open this type of file. I then downloaded the book again and it opened right up in my ADE. It was an easy fix once I figured it out. I went and tried a few more books and they all worked too.