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Why isn't RoboHelp V9 recognizing Word 2013 as a supported version?

Explorer ,
Mar 05, 2014 Mar 05, 2014

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I recently had to reinstall RoboHelp V9 on my PC (got a new hard drive) and my laptop. When I went to create a print document from one of my help files, I got the message shown here.

CreatePrintDocErrorMessage.gif

I have Word 2013 so I'm a little confused. This obviously has something to do with the fact that I had to reinstall RH, because I was able to create print documents with no problem before this.

Can someone help me remedy this situation?

Thanks Very Much,

Dave

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Community Expert ,
Mar 05, 2014 Mar 05, 2014

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Because 2013 is not a supported version. The first version of Rh to work with 2013 is Rh11. You must have had an earlier version before the rebuild.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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LEGEND ,
Mar 06, 2014 Mar 06, 2014

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As for a remedy, you may be interested in the following post:

http://forums.adobe.com/message/5368354#5368354

Kind regards,

Willam

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