1 Reply Latest reply on Mar 5, 2014 8:04 PM by A.T. Romano

    Premiere Elements 10 Video Preview Not Working

    dobilia

      I have all my project setting correct but when I import a clip and try to preview it all I see is a white screen.  The audio plays but the video does not.

       

      System Specs:

      • Quicktime 7.7
      • Windows 8.1 64-bit
      • EVGA GeForce 780 Ti
      • ASUS Rampage IV Black Edition

       

      I've updated all my drivers but I can't seem to figure out what wrong in any of the other threads.

       

      Can I please get some help with a solution?

        • 1. Re: Premiere Elements 10 Video Preview Not Working
          A.T. Romano Level 7

          dobilia

           

          There is an Announcement at the top of this forum which goes to the core of this type of issue. Please check Announcement at top of this forum.

           

          The odds are that you will need to roll back your NVIDIA GeForce 780 Ti driver version as far back as necessary to get your Premiere Elements 10 Windows working again. All the details are in the Announcement at the top of this forum. But, if you have questions or need clarification on any of this, please do not hesitate to let me know.

           

          Again, the answer to this issue targeted at the Premiere Elements 10 NVIDIA user is not to update the driver to the latest version, but instead to roll it back.

           

          Thank you.

           

          ATR

           

          Add On...for your convenience...this is a copy paste of the Announcement at the top of this forum.

           

          Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back

           

          If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

           

          Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.

           

          Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

          http://forums.adobe.com/thread/1317675

           

          Older NVIDIA GeForce drivers can be found

          http://www.nvidia.com/Download/Find.aspx?lang=en-us

           

          A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

          http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml