Please give us more details about your issue.
Is this related to cancellation or payment error on your order?
What error message do you get and what product is it?
This email is regarding your request to cancel the Creative Cloud Membership (one-year) subscription purchased under the order number AD002572317EDU .
Amanda, we understand that you don't know how to pay the cancellation fee in the amount of US$95.94. In order to pay the cancellation charge, you can contact us back through chat any time along with this case # ( 0212073438 ) and confirm whether we can debit the card used to place the order in the amount of US$95.94 or update this case by confirming whether we can debit the card used to place the order, so that we can debit your card the cancellation charge.
Looking forward for your reply. Your Adobe customer Id is 356751037."
As you requested to cancel your CCM(one-year) subscription in-between the commitment of one year so according to the link mentioned below (cancel annual membership), you will be charged for 50%of the remaining months amount, i.e $95.94:
But there is some issue to debit your credit card so you need to contact the Customer Support, so that they can process the charge and cancel your subscription. To contact Customer Support refer to the link:
Let us know if this was helpful,
I am trying to update my card information but I can't find anywhere to put my card information.
Please refer to the below mentioned link, under "Payment & credit card- Help changing the credit card on your account":
You may also contact our Customer Support:
Welcome to Adobe Forum,
The order's next billing date is Mar 26, 2014, the CC stands canceled, if you want to reactivate the CC
To restart the membership, please follow the steps in http://helpx.adobe.com/creative-cloud/kb/renew-extend-restart-ccm.html
Hope it helps you.