13 Replies Latest reply on Mar 7, 2014 11:24 AM by D Fosse

    PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!

    cree8art2599

      I open a .psd file, make changes to eliminate layers and reduce the file size to then save as a smaller .jpg file.  However, when the drop down window pops up to select what file extension I would choose, it immediately flashes closed with out time to make a selection .jpg or otherwise.  No matter how many times I try to "beat" the window and make a selection, it's faster than me and it closes.  It refuses to allow me to change the file type extension.  This problem seems to have developed after downloading recent updates to the program.  It's preventing me from doing my work.  I need help fast.  Can anyone help?  I've already tried deleting the program from my system and reloading it, but the problem didn't go away.

       

      Other minor glitch happened at the same time.  Any file or group of files opened now fill the screen and are anchored together.  I have to go to the menu every time and select 'Float all Windows', and if any other file is opened during the same work session, all previous files will become full screen images again and anchor themselves together again, so need to go to the menu and select 'Float all Windows' AGAIN.  It's a real pain.  I've tried looking in the preferences and didn't find a solution to the problem.  Anyone have any suggestions?  This problem is minor thought, compared to the first one listed which has crippled me moving forward in my work.

       

      Thanks to anyone who can help....

        • 1. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
          Noel Carboni Level 8

          Can you get into Photoshop's Help - System Info menu?  If so, copy the data and post it here (it's long, but paste it all into a post anyway).

           

          My first thought is that maybe you have a 3rd party file format plug-in that's not working properly with the latest Adobe update.  But you haven't given enough information to go on yet.  The System Info will go a long way toward allowing someone to make specific suggestions.

           

          -Noel

          • 2. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
            Level 7

            MacOS 10.9?  If so, update the OS, and change the view in the save dialog to anything OTHER than coverflow to avoid the well known OS bugs in the open and save dialogs.

            • 3. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
              cree8art2599 Level 1

              Hi Noel,

               

              Thanks for trying to assist me.  Below is the system info you requested, but to my knowledge, I haven't consciously loaded anything other than a few fonts beyond the original program and any subsequent updates from Adobe.  I did forget to list earlier that I'm working on WIN 7 OS.  I hope this helps...

               

               

               

              Adobe Photoshop Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
              Operating System: Windows NT
              Version: 6.1 Service Pack 1
              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2
              Physical processor count: 4
              Logical processor count: 8
              Processor speed: 2195 MHz
              Video Card Vendor: NVIDIA Corporation
              Video Card Renderer: GeForce GT 635M/PCIe/SSE2
              OpenGL Drawing: Enabled.
              Video Card: Intel(R) HD Graphics Family
              Video Mode: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
              Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
              Driver Version: 8.15.10.2559
              Built-in memory: 16288 MB
              Free memory: 12915 MB
              Memory available to Photoshop: 3255 MB
              Memory used by Photoshop: 60 %
              Image cache levels: 4
              Serial number: 92218145807731687974
              Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS4\
              Temporary file path: C:\Users\User\AppData\Local\Temp\
              Photoshop scratch has async I/O enabled
              Scratch volume(s):
                C:\, 232.8G, 28.2G free
              Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS4\Plug-ins\
              Additional Plug-ins folder: not set

               

              Installed components:
                 ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610
                 AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  
                 AdobeLM.dll   AdobeLM   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
                 AdobeLM_libFNP.dll   FLEXnet Publisher (32 bit)   11.5.0.1 build 57427  
                 AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161
                 AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161
                 AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060
                 AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651
                 AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624
                 AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624
                 AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624
                 adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373
                 adobe_epic.dll   Adobe EPIC   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
                 adobe_eula.dll   Adobe EPIC EULA   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
                 AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580
                 AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610
                 ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  
                 aif_core.dll   AIF   1.0   53.352475
                 aif_ogl.dll   AIF   1.0   53.352475
                 amtlib.dll   AMTLib   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
                 amtservices.dll   AMTServices   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
                 ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610
                 asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 8  
                 authplay.dll        
                 AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206
                 AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206
                 Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610
                 BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610
                 cg.dll   NVIDIA Cg Runtime   2.0.0015  
                 cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
                 CoolType.dll   CoolType 2008/08/27-18:10:41   53.355610   53.355610
                 data_flow.dll   AIF   1.0   53.352475
                 ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316
                 FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624
                 FNP_Act_Installer.dll   FLEXnet Publisher (32 bit)   11.6.0.1 build 60959  
                 icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
                 icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
                 image_flow.dll   AIF   1.0   53.352475
                 image_runtime.dll   AIF   1.0   53.352475
                 JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857
                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                 MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311
                 msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
                 msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
                 pdfsettings.dll   Adobe PDFSettings   1.04  
                 Photoshop.dll   Adobe Photoshop CS4   CS4  
                 Plugin.dll   Adobe Photoshop CS4   CS4  
                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   1.0.0.73  
                 PSArt.dll   Adobe Photoshop CS4   CS4  
                 PSViews.dll   Adobe Photoshop CS4   CS4  
                 registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
                 SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316
                 shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
                 WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

               

              Installed plug-ins:
                 3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 ADM 3.11x01
                 Accented Edges 11.0
                 Angled Strokes 11.0
                 Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Bas Relief 11.0
                 Camera Raw 5.0
                 Chalk & Charcoal 11.0
                 Charcoal 11.0
                 Chrome 11.0
                 Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Colored Pencil 11.0
                 CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Conté Crayon 11.0
                 Craquelure 11.0
                 Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Crosshatch 11.0
                 Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Cutout 11.0
                 Dark Strokes 11.0
                 De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Dicom 11.0
                 Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Diffuse Glow 11.0
                 Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Dry Brush 11.0
                 Embed Watermark 3.0
                 Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Film Grain 11.0
                 Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Filter Gallery 11.0
                 Fresco 11.0
                 Glass 11.0
                 Glowing Edges 11.0
                 Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Grain 11.0
                 Graphic Pen 11.0
                 HDRMergeUI 11.0
                 Halftone Pattern 11.0
                 IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Ink Outlines 11.0
                 Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Lens Blur 11.0
                 Lens Correction 11.0
                 Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Lighting Effects 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Liquify 11.0
                 MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Mosaic Tiles 11.0
                 Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Neon Glow 11.0
                 Note Paper 11.0
                 Ocean Ripple 11.0
                 OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Paint Daubs 11.0
                 Palette Knife 11.0
                 Patchwork 11.0
                 Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Photocopy 11.0
                 Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Plaster 11.0
                 Plastic Wrap 11.0
                 Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Poster Edges 11.0
                 Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Read Watermark 3.0
                 Reticulation 11.0
                 Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Rough Pastels 11.0
                 Save for Web & Devices 11.0
                 ScriptingSupport 11.0
                 Send Video Preview to Device 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Smudge Stick 11.0
                 Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Spatter 11.0
                 Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Sponge 11.0
                 Sprayed Strokes 11.0
                 Stained Glass 11.0
                 Stamp 11.0
                 Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Sumi-e 11.0
                 Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Texturizer 11.0
                 Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Torn Edges 11.0
                 Twain Acquire 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Twain Select 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Underpainting 11.0
                 Vanishing Point 11.0
                 Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Variations 11.0 (11.0x001)
                 Video Preview 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Water Paper 11.0
                 Watercolor 11.0
                 Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                 ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
              Plug-ins that failed to load: NONE
              Flash:
                 Connections
                 Kuler
              Installed TWAIN devices:
                 NeatReceipts TWAIN
                 Neat Mobile Scanner 2008
                 Neat ADF Scanner 2008
                 EPSON RX680/RX685/RX690

              • 4. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                cree8art2599 Level 1

                Hi Chris,

                 

                Sorry, I forgot to list I'm working with WIN 7 OS...  so I don't understand your recommendation.  I assume it's meant for Mac only.  Any other ideas, or further explanation that would apply, are welcome.

                 

                Thanks for trying...

                • 5. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                  Level 5

                  You have not applied any of the updates to CS4.  You should be on Photoshop CS4 11.0.2 not on 11.

                  • 6. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                    Level 5

                    Incidentally, you need to apply the updates manually.  The auto update function was still pathetically unreliable in CS4.

                    • 7. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                      cree8art2599 Level 1

                      Hi station_two,

                       

                      Thank you.  How do I apply the updates manually?  I assume you mean I need to go to the Adobe site download page?  Are there any other steps to do this or things I should be aware of when doing it?

                      • 8. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                        Level 5

                        Yes you have to look for, download and install the updates with their installers according to the instructions on each download page,

                        • 9. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                          Level 5

                          Of course you can try the Help > Updates menu item.  Occasionally that may work in CS4.

                          • 10. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                            cree8art2599 Level 1

                            Thanks for your advice.  I've updated now to PS CS4 v.11.0.2 on WIN 7 OS.... but the problem still exists.  Anyone else have any ideas???

                             

                            I also noted one other point:  when the drop down window for file type refuses to stay dropped down long enough to make a selection, the field bar/window is shaded blue. I don't recall seeing that when it worked normally, so not sure if that's an indication of something or not...just FYI.

                            • 11. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                              cree8art2599 Level 1

                              station_two -

                               

                              I think updating might have done the trick.  After closing out of the first try when it didn't make any difference to resolve the glitch, I desperately opened the program up again to try one more time.  It is now working properly, so updating apparently triggered the needed correction.  Thank you.  For such a simple fix, I wouldn't have known how to get any resolution if you hadn't mentioned how CS4 was notoriously bad at automatically updating.   Thank you, thank you.

                              • 12. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                                Level 5

                                You're more than welcome. 

                                 

                                 

                                cree8art2599 wrote:

                                 

                                station_two -

                                 

                                … if you hadn't mentioned how CS4 was notoriously bad at automatically updating…

                                 

                                 

                                That's an understatement, and it applies to all versions earlier than CS5. 

                                 

                                The Adobe installers and updater teams are not the sharpest knives in the drawer (another understatement).

                                • 13. Re: PS CS4, refuses to save one file type .psd to another file type .jpg. How to resolve? Desperate!
                                  D Fosse Adobe Community Professional & MVP

                                  Yeah, I remember the CS3 installers, which John Nack later publicly called "a huge embarrassment". But I think many of these sub-functions are outsourced to subcontractors.

                                   

                                  I know you're not touching CC with, well, anything, but the current disaster area is licensing. It's actually a very convenient and good system, but for a lot of people it fails. You're just signed out of the software spontaneously, deactivated. If you don't have a live internet connection so that you can sign back in, you're basically scr**ed at that point.

                                   

                                  It turns out this has been going on ever since the launch, but I hadn't noticed until it bit me too.

                                   

                                  The official response has been, er...less than satisfactory. Basically silence, accompanied by a frenzy of fix after fix, not a single one of which works, except for some people some of the time. In short, it's buggy.

                                   

                                  Oh well. They got the installers and updaters together eventually, and they'll eventually nail this one too. I'm sure...