6 Replies Latest reply on Mar 7, 2014 9:26 AM by Romsinha

    New Computer

    need help please

      I am getting a new computer how do I get my creative cloud onto it?

        • 1. Re: New Computer
          Eshant_Jindal JapanEmployeeModerator

          Hi

           

          You can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership but you cannot use them both at the same time.

           

          Follow the steps mentioned below

           

          1) You just need to sign in your "creative.adobe.com" with the help of your Adobe ID and Passwords onto your new machines.

          2) Click on "Download Center" on the left top

          3) Install the Application whichever you want to use.

           

          Let me know if you need more info.

           

          Thanks!

          Eshant

          • 2. Re: New Computer
            need help please Level 1

            Thank you!

             

            Also if I am not using say Indesign, can someone else use it on another computer use this program? Do they just log in using my password and username?

            • 3. Re: New Computer
              Eshant_Jindal JapanEmployeeModerator

              As I mentioned earlier applications can only be installed on two machines so yes with the help of your Adobe ID and password anyone can use  any other applications of the Creative Cloud subscription on 2nd machine.

               

              Thanks!

              Eshant

              • 4. Re: New Computer
                need help please Level 1

                Thank you.

                 

                So I am unable to get it off my current computer ?

                 

                It can only be installed twice ever?

                 

                Thanks

                • 5. Re: New Computer
                  Eshant_Jindal JapanEmployeeModerator

                  If you have more than two computers, you are allowed to install creative.adobe.com on a third device, but you will have to de-activate the software on one of the others before you can activate Creative Cloud on the third. You can re-activate at any time as long as only one other device is activated. You can also use the software offline on any or all of your computers, but Creative Cloud does check your license periodically, which requires you to have an Internet connection.

                   

                  Open any CC application , Click on Help > Deactivate

                   

                  Thanks!

                  Eshant

                  • 6. Re: New Computer
                    Romsinha Adobe Employee

                    Hi need help please,

                     

                    In contradict to what Eshant said:

                     

                    You can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.

                     

                     

                    Note: No more than one user can use a single-user license Adobe product.

                     

                     

                    Regards,

                    Romit Sinha

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