I recently upgraded from individual CC to creative cloud for teams and I am the administrator for our office. The old plan is listed in the account as cancelled on 3 March and all week I have been getting messages saying there is a billing issue or I am not signed in when I am signed in and the new teams account seems active with correct card details. Why is it doing this? I don't want to lose access tomorrow but only some of the team are getting these messages. I hope I don't have to re-download all the apps as they are already on my machine.
What is causing this?
The old subscription information is probably still in the machines. Just sign out and sign in again and that should solve it. If it persists, contact Adobe support.