1 Reply Latest reply on Mar 7, 2014 3:29 AM by Luis Rebelo

    Creative cloud expiry messages

    gsdmax

      I recently upgraded from individual CC to creative cloud for teams and I am the administrator for our office.  The old plan is listed in the account as cancelled on 3 March and all week I have been getting messages saying there is a billing issue or I am not signed in when I am signed in and the new teams account seems active with correct card details.  Why is it doing this?  I don't want to lose access tomorrow but only some of the team are getting these messages.  I hope I don't have to re-download all the apps as they are already on my machine.

      What is causing this?