Photoshop Elements 12.1 Application Update now available

Yes, but the update doesn't work on my PC. I get an error code U44M1P2003. Did you have any trouble downloading and installing the update? It seems to download okay, but the update fails on my machine. A bit frustrating.

Hi, Neale. I'm trying to find out more about just what the update does. I'll post here if I do.

Here's what Bob Gager (head of the PSE team) says:

Primarily performance and stability fixes related to the Revel (Mobile

Albums) integration. A specific example is that in 12.0, if you connected

to a revel account that had lots of photos, it took a long time before the

first photo showed up in the Organizer. That now starts happening right

away.

 

We also fixed a bug with the pressure sensitivty sensor in the N-Trig pens

that are included with the new Sony Laptops that we are now bundled with.

Oh, well, I don't use Revel or a Sony laptop, so I guess I won't worry about not being able to update to 12.1

This update has finally resolved the constant crashes on my iMac. 

bongo21

Where were you seeing these constant crashes, Photoshop Elements 12 or Elements Organizer 12 on your iMac?

And, what were you doing in the program when the crashes occurred?

From Bob Gager's description of 12.1, I do not see an immediate connection between what he has said Adobe did and iMac crashes.

What is the operating system for your iMac?

Thanks.

ATR

Hi, ATR. It seems pretty clear that there is something about this update and the mac crashes, since adobe personnel have been going through the old threads here on unsolvable mac crashing issues and telling people to run the update, even though Bob didn't specify what it is.

Barbara B

Thanks for your insights. Not much more than ..stability and performance..has surfaced on the Premiere Elements 12 side of things. But in common ground between Photoshop Elements 12 and Premiere Elements 12, that is, Elements Organizer 12, we are hoping to benefit from the information that is surfacing from you and others at the Adobe Photoshop Elements Forum.

It is my recollection that many of the updates needed for prior versions offered very little information about what the update(s) addressed and left buzz words like stability and performance.

My issues with Photoshop Elements 12 and Premiere Elements 12 have been in installation, signing in, and opening program. So, when I saw Update 12.1, I was hoping for perks that would include those targets. In my scheme of thinking, I had not gotten beyond troubleshooting installation, signing in, and opening program to get to crashes.

We will be watching for further developments. We thank you and Bob Gager for the information that is coming out.

ATR

Adobe Updater alerted me to the 12.1 update but installation failed. Tried again, failed again. Error Message: Installation failed. Error U44M1P7

Oh well, I haven't really had any problems with v12.0. But I do like to keep updated.

Running Mac OS X 10.9.2

Crashed in Organizer while viewing images and error codes have been posted by others.  Crashes were consistent and repeatable while thumbing through images.  Latest iMac operating system 32 GB RAM.  12.1 update has totally solved this issue.

Sent from my iPad

Hi,

Can you please share the following logs for looking into the issue exactly at shigoel@adobe.com

Users/<user name>/Library/Application Support/Adobe/AAMUpdater/1.0/aamu.log

Since Users Library is a hidden folder,you can use following link to access this Library:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Thanks,

Shikha

Barbara,

About what you wrote in this other discussion:

http://www.elementsvillage.com/forums/showthread.php?p=687176&posted=1#post687176

I'll be interesting to get more answers from users about failure of updates, and different results depending on users and OSs, such as the 'killing' of the ElementsAutoAnalyzer process.

In my case I see the main problem solved, which is : not having the process running necessarily in the background which created two acknowledged bugs. First, the failure to include saved files in the catalog, second, the impossibility to add to old albums.

As you can see, I was able to update successfully from the organizer menu, and after closing both editor and organizer.

It's very interesting to look at the date of the new files in the program folder : It's obvious that there has been big changes about Revel. The two main exe files for the editor and organizer have been updated; not the downloader.

The ElementsAutoAnalyzer has also been updated.

I got Error U44M1P7 in updating PSE-12 (but not Premiere Elements) after using Barbara's recipe to kill the anaylyser. I put it all back togethet again, restarted, and then the update to PSE 12.1 worked.

I have now stopped the auto-analyser again as I don't see what it does which could be useful.

I have also laboriously removed all the so-called Smart Tags from all my 20'000 pictures. Select All, right click (and wait a long time) then choose a tag to remove. Repeat for all smart tags.

D-R-M wrote:

 

 

I have now stopped the auto-analyser again as I don't see what it does which could be useful.

From what I have read, it was mentionned that it was necessary for Premiere Elements and/or uploading files to Revel? Maybe no longer necessery with the new update. I keep it disabled from the preferences as I don't use either of those softwares.

I have also laboriously removed all the so-called Smart Tags from all my 20'000 pictures. Select All, right click (and wait a long time) then choose a tag to remove. Repeat for all smart tags.

Yes, laborious:

http://forums.adobe.com/thread/1303928

Hi, MichelB. Yes, you can probably run the update without doing that, but given that uninstalling PSE with the space left in means that the auto analyzer gets left behind by the uninstaller, I think it's wise to put things back as they were before updating. Besides it's the only way to know whether or not an update fixes objectionable behavior. (Alas, this one does nothing to mak the auto analyzer more reasonable.)

D-R-M wrote:

 

I got Error U44M1P7 in updating PSE-12 (but not Premiere Elements) after using Barbara's recipe to kill the anaylyser. I put it all back togethet again, restarted, and then the update to PSE 12.1 worked.

Can you be more specific on "put it all back together again"?

Can you be more specific?

Yes: I put the name of the analyser back to the original (no space) and I re-ran MSCONFIG and ticked ElementsAutoAnalyser. I then rebooted the PC.

After this, I performed the updates again separately for Premiere Elements and Photoshop Elements in case of problems. However, both worked. I then unticked ElementsAutoAnalyser once more in MSCONFIG and restarted.

Note that Barbar has commenetd: "I think it's wise to put things back as they were before updating. Besides it's the only way to know whether or not an update fixes objectionable behavior." (I agree)

and and Michel B has added: "From what I have read, it (the analyser) was mentionned that it was necessary for Premiere Elements and/or uploading files to Revel? Maybe no longer necessery with the new update. I keep it disabled from the preferences as I don't use either of those softwares."

I don't use Revel so9 can't comment on this. I have checked that Premiere Elements 12.1 starts and runs, but have not actually edited anything with it yet. I have a new video to edit slightly, but am still strying to work out how to recouperate all my place names...

Thanks D-R-M. It had been so long, I had forgotten about that. That took care of it...thanks!

Hi Special Case,

Logs suggest that one of the PSE12  Plugin is missing on your machine: /Applications/Adobe Photoshop Elements 12/Support Files/Optional Plug-Ins/ImportModules/TWAIN.plugin/Contents/MacOS/TWAIN

Patch fails to apply as it is unable to locate this plugin.

You can  put back the TWAIN plug-in to its original location or reinstall PSE12 on your machine and then try to apply patch. It should work.

Please revert for any further queries.

Thanks,

Shikha

Interesting, thanks.

Just for those of us who use Windows PCs, I coped and moved the import/modules folder from the Optional Plugins folder to the Plugins folder and the update still did not work.

Is that what you meant to type, rbpetex? If you moved to the regular Plugins folder, that's the opposite of what shikha is saying to do. If you had installed it by moving it from Optional plugins, you're supposed to put it back to avoid problems. If you installed it, you're creating the problem scenario.

I'm confused, for sure. I understood that the import/module folder should NOT be in the Optional Plugins folder, but rather in the regular Plugins folder. So, I copied the import/module folder that resides in the Optional Plugins folder and pasted it in the regular Plugins folder. So, if I understand you correctly, you're saying that shikha said that the import/module folder should be in the Optional Plugins folder. On my PC, that is exactly where the folder was in the first place and the update didn't work. Didn't work with the folder moved to the regular Plugins folder either. You know, because PSE 12.0 works just fine on my computer, I just may blow off the update.

The original location (which is where Shikha said ito put it if you have a problem with the update) was in Optional Plugins. People who want to use TWAIN scanners will put into the regular Plugins folder to install it.

Oh.

Now you see why I try mightily to stick to photography, although in this modern digital world, one ignores that part of the world to one's peril.

Okay, as far as I can determine, if I wish to update to PSE 12.1, I have to uninstall and reinstall PSE 12.0. Then, I have to disable the auto analysis stuff, which involves about 4 steps. Then, for me, I have to reinstall several plugins. All of this is kind of a pain in the you-know-what. I can't help but wonder why these shenanigans are necessary for an update. Because PSE 12.0 works well on my Windows PC, I'm not sure that I want to jump through these numerous hoops. Granted, occasionally, PSE Organizer crashes for no apparent reason, which, presumably, the update would fix. I think I'll cool my heels for awhile and see what, if anything, transpires as the days go by..

At Shikha's suggestion I reran the PSE 12 installer without removing the existing PSE installation. Then I checked for updates within the application and the updater completed without a hitch. This was on an iMac but sounds like the Windows version is also sensitive to the location of the TWAIN Plug-in.

I am still a little unclear if you need to move the TWAIN plug-in from Optional Plug-Ins back into the Plug-Ins folder for PSE 12 to see a compatible scanner. Since my scanner (Canon 8800F 32-bit driver) isn't compatible with PSE 12 I can't check that out.

I do have to move the TWAIN plug-in into the Plug-Ins folder in PSE 11 for it to see my scanner. I still have PSE 11 installed just for running my scanner and I verified that it doesn't see the scanner with the TWAIN file in the optional plug-ins folder.

Hi,

Just to round-up this really useful thread, I'm adding a link to the KB article where I've crystallized the learnings from Shikha's debugging and diagnostic follow-up: http://helpx.adobe.com/photoshop-elements/kb/elements-12-1-update-error.html.

Nealeh, thanks for the suggestion - I will update the announcements section with a link to the KB article.

Cheers,

David

I have been unable to install update 12.1 to photoshop elements or premiere for two weeks. Tried all the posted adobe "fixes". Help please. Thank you.

garylane

Is your Premiere Elements 12 on, Windows or Mac computer?

What specific error messages are you getting when the 12.1 Update fails?

What about the status of your antivirus and firewalls?

ATR

Windows 8.1, anti and fire off. Message just says load failed.

Gary Lane

Hi garylane,

Can you please share some screenshots or tell the exact error string?

Also Please share the following logs for further investigation at shigoel@adobe.com :

C:\Users\<your user name>\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log

C:\Users\<your user name>\AppData\Local\Temp\PSEPatcher12dot1.log

C:\Users\<your user name>\AppData\Local\Temp\PREPatcher12dot1.log

C:\Users\<your user name>\AppData\Local\Temp\PDApp.log

Here's what you need to do to get the above mentioned logs.

    1.Go to Start > Run  to get the Run dialog:

In the Run dialog type: C:\Users\<your user name>\AppData\Local\Adobe\AAMUpdater\1.0 and it will directly take you to 1.0 folder where you will find aamu.log

    2.Again go to Start > Run  to get the Run dialog:

In the Run dialog type %temp%, it will take you to Temp folder where you will find PSEPatcher12dot1.log,PREPatcher12dot1.log & PDApp.log

Thanks,

Shikha

I WILL TRY SHORTLY, BUT BOTTOM LINE IS THIS SOFTWARE IS JUST NOT WORTH THIS INCREDIBLE WASTE OF MY TIME. ADOBE SHOULD HAVE FIGURED THIS OUT BEFORE RELEASING THIS SOFTWARE. HOW LITTLE RESPECT ADOBE HAS FOR ITS OWN CUSTOMERS’ TIME MY FREIEND.

THANK YOU.

Gary Lane