2 Replies Latest reply on Mar 7, 2014 10:01 AM by Rajashree Bhattacharya

    No Serie number

    RosaMG

      I  haven't received the email with the serie number to start using Indesign & I already paid the feeCaptura de pantalla 2014-03-07 a la(s) 12.17.05.png

        • 1. Re: No Serie number
          Kuldeep Kandpal Adobe Employee

          Hi RosaMG,

           

          Plaese let us know the name of the product and how was this purchased(Reseller or adobe).

           

          Regards

          • 2. Re: No Serie number
            Rajashree Bhattacharya Adobe Employee

            Hi RosaMG,

             

            Welcome to Adobe Forum,

             

            You have purchased single App CC this month. If it is asking for serial number, then please check for Adobe Entry in Host file.

             

            Creative cloud do not need a serial number. it will be using your adobe ID on which you have purchased the creative cloud membership.

            So you need to login with your Adobe ID and password to activate the cloud membership.

            In case it is not signing in successfully please try the following:

             

            I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

             

               Windows:

               In windows 7 navigate to following location:

                 /windows/system32/drivers/etc

               1. look out for "Hosts" file

               2. Open it with notepad

               3. Check if you have any entry for Adobe

               4. Remove the entries and try again launching any product from CC

             

            Mac:

               1. Please click on "Go" and navigate to /private/etc

               2. Open "hosts" file and check out for any entries for Adobe.com

               3. Remove the entries and save the file

               4.try again launching any product from CC

             

            Please refer to steps in http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

             

            Please let us know if it helped.

             

            Regards,

             

            Rajshree