4 Replies Latest reply on Apr 1, 2014 5:24 PM by A.T. Romano

    Serious error when opening Premiere Elements 9

    MarcoD

      Hello,

      I have been using Premier Elements 9 for 3 years, without any problem...but since the begining of the year, each time I open the software or want top open a project, a message saying "a serious error occured" appears and the program shuts down.

      I tried to uninstall the file and reinstall...but there is still the message

      It seems that the problem occured at the same time when I installed the new version of McAffee...

      I also erase my previous catalog of pics and videos in Organizer, but it still doesn't work

       

      Info system: see below

       

      Could someone help me in that matter ?

       

      Many thanks in advance