2 Replies Latest reply on Mar 8, 2014 6:11 AM by Joe Cowley

    Photoshop CC Does Not Complete Download

    Joe Cowley

      I am running on a MacBook Pro.

       

      I used the cleanup tool, three occasions now, and deleted the opm.db file, then downloaded the CC desktop which went fine as did the Acrobat XI Pro download.

       

      The download of Photoshop CC got to about 80% and failed. In my Application folder there is now an Adobe Photoshop CC folder with a broken app in it.

       

      This is the only app that failed, all the others are fine. I have had this problem from the first download of CC some months ago and therefore have not been able to use PS CC on my laptop at all eventhough I'm paying for it. A real bummer!

       

      Any help would be appreciated.

       

      Joe

        • 2. Re: Photoshop CC Does Not Complete Download
          Joe Cowley Level 1

          Chat are pretty useless in my experience having tried them on three different occasions - they ok for standard issues but not fo anything different or tricky.

           

          Can anybody help with this please? The Error Log from my failed downloads is:

           

          Exit Code: 6

          Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...

           

          -------------------------------------- Summary --------------------------------------

          - 0 fatal error(s), 4 error(s)

           

          ----------- Payload: Recommended Common Fonts Installation 3.0.0.0 {4574D206-D61E-4555-B146-A16B01985E0B} -----------

          ERROR: AMT Operation failed with status code 111 for file /Library/Application Support/Adobe/FontsRecommended/3.0/AMT/component.xml

          ----------- Payload: Required Common Fonts Installation 3.0.0.0 {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47} -----------

          ERROR: AMT Operation failed with status code 111 for file /Library/Application Support/Adobe/FontsRequired/3.0/AMT/component.xml

          ----------- Payload: Adobe Photoshop CC Driver 14.0.0.0 {2D99B50E-431D-4AA8-85C1-172A6F8BCF09} -----------

          ERROR: AMT Operation failed with status code 111 for file /Library/Application Support/Adobe/Adobe Photoshop CC/AMT_Driver/application.xml

          ----------- Payload: Adobe Photoshop CC Core 14.0.0.0 {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} -----------

          ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/HelpCfg/es_ES/goURL_lr_photoshop_es.csv" (Seq 3871)

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