8 Replies Latest reply on Mar 8, 2014 11:36 AM by A.T. Romano

    Why does my Premiere Elements 10 for mac freeze?

    1000adobeuser1000

      Why does my Premiere Elements 10 for mac freeze (makes spinning circle loading) and doesn't stop when I am asked to select my country/region? I already had trouble downloading it originally because there was an error downloading, and then the following image happens (note: the screenshot couldn't capture the spinning circle freeze, but just look at the "application not responding" message below):Screen Shot 2014-03-07 at 9.03.10 PM.png

      Why does this happen? I downloaded and opened photoshop elements 10 (that came with the bundle) fine, but I can't open this.

      For reference, I am using a mac book pro from 2012 that is 64bit on OS X 10.8.5.

       

      Edit: Also, for the aforementioned error that I was getting earlier when installing, I would try to install and then half way through it said that the download failed. I had to follow the second method to fix in this link:

      http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html