Is this the card with the Redemption Code?
For most licensing, redemption or S/N issues, one needs to contact Adobe Customer Support (not Technical Support).
Good luck, and let us know a bit more please.
PS - when we find exactly which card/number you are referring to, a MOD will likely Edit your post's title for clarity.
Select a topic, then click I STILL NEED HELP to start Premiere Elements chat
What computer operating system is your Premiere Elements 11 running on? Did you purchase the program from Adobe or, if you are running the program on a Mac computer, did you purchase the program from Adobe or the Mac App Store? Confirm whether installation files or installation disc involved.
If from Adobe and the program is registered there as I suspect it is, you should have no problem obtaining your Premiere Elements 11 serial number from that great link that John has given you
Under the circumstances, I am not sure if Adobe via its Adobe Chat is going to be able to help you except maybe to help you locate your order IF you purchased from it.
Please update us on your progress.
I PURCHASED IT FROM AN OFFICE MAX IN KNOXVILLE TN THE CLINTON HWY STORE
Thanks for the additional news. Not too good from the point of view of getting you the serial number.
However, have you explored the possibility that you have your Premiere Elements 11 registered at Adobe.
If so, your serial number should be there under My Products?