4 Replies Latest reply on Mar 10, 2014 10:29 PM by Noel Carboni

How do I remove and re-install photoshop?

Akashuia Mar 8, 2014 9:10 PM

So, I'm planning on getting a new computer soon. I have photoshop on my old computer, but I want to transfer the program to the new one. I've been told this is possible if you completely remove the program from one computer and re-install it on the other. I guess my question is really what do I need in order to do this? I'm assuming a product code of some kind, but I downloaded my program right off of the internet. So, if a product code is needed, where would I find it if, let's say, if I no longer have the email with that information?

1. Re: How do I remove and re-install photoshop?

John Waller Mar 8, 2014 9:33 PM (in response to Akashuia)

Which version of Photoshop?

Which operating systems are the old and new computers running?

You can activate the software for use on a maximum of two computers at the same time so you do not have to deactivate or uninstall it on the old computer unless you want to.
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2. Re: How do I remove and re-install photoshop?

the_wine_snob Mar 9, 2014 8:05 AM (in response to Akashuia)
Welcome to the forum.

In addition to John's suggestions, if you DO wish to remove Ps from that first computer, before you Uninstall it, make sure that you Deactivate that copy.

Also, along with John's questions on Ps version and OS version, do you have physical media, or did you install via a download?
Do you have your Ps S/N handy?

Good luck,

Hunt
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3. Re: How do I remove and re-install photoshop?

Akashuia Mar 10, 2014 5:57 PM (in response to Akashuia)

I have PS CS5 and I'm I run through Windows.
I installed it via the Adobe website.
And I do have the original serial # handy.
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4. Re: How do I remove and re-install photoshop?

Noel Carboni Mar 10, 2014 10:29 PM (in response to Akashuia)

This has been known to be helpful...

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

If you bought the software through Adobe.com your download is online there. Look for the My Products link after logging into the main web page (adobe.com).

-Noel
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How do I remove and re-install photoshop?

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