16 Replies Latest reply: Mar 9, 2014 6:33 PM by Stan Jones RSS

    I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)

    MinnesotaDad Community Member

      First, all the system info:

      Windows 7 Home Premium Service Pack 1

      Intel HD Graphics 3000 Display Adapter

      I’m using Premiere Pro CS6 Version 6.0.5 (001  (MC: 264587)) “Mighty Kilt”

      Version 6.0.3.1 (64 Bit) of Adobe Media Encoder CS6

      Version 6.0.2.004 of Adobe Encore CS6

      Other Adobe applications installed: AIR, Creative Cloud, Download Assistant, Encore CS6 Library, Flash Player 12 ActiveX, Flash Player 12 Plugin, Help Manager, Premiere Pro CS6, Premiere Pro CS6 Functional Content, Reader XI

      I’ve run check for updates on Premiere Pro, Encore and Media Encoder and everything is up to date

       

      I have also already searched on these forums (and elsewhere!) for answers to this problem and have obviously not been able to fix it.

      Specificlally, in these forums I've read and followed:

       

      http://forums.adobe.com/thread/1065117

      The last post on this was Dec 2012

       

      http://forums.adobe.com/message/5171140

      Last post March of 2013

       

       

      I've read these Adobe Help pages that have been quoted in many posts:

      http://helpx.adobe.com/encore/using/download-library-content.html

      http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html

       

      I've spent SEVERAL HOURS on this problem already. Ugh.

       

      Two things that would be extremely helpful for me:

      • Does anyone know the actual FILENAME that contains the "button templates" or "loadable button styles" that would make these appear in Encore? Perhaps they did install somewhere on my computer, but I just haven't found them yet. If I knew the name of a file (or files) I could do a search and determine if I already have what I need. If there's a file for each button style and thus 50 different filenames, can you give me one or two and then perhaps the FOLDER name I could search on?
      • Can someone tell me how to load an image into a post so I can show you what I'm seeing (or not seeing?) A picture's worth a thousand words. Right now, when I click on the "camera" icon above where I'm writing this post, I get a grey box that says "Insert Images" but there are no links, nothing to click on or anything. Simply a red x up in the right hand upper corner. I'd embed a picture of that in this post, but I don't know how to embed the picture that shows my difficulty in embeding a picture.  :-)
        • 1. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
          Stan Jones CommunityMVP

          Always frustrating to think you are so close, but no buttons...

           

          I like the snipping tool for screenshots.

           

          Start -> All Programs -> Accessories -> Snipping Tool

           

          The buttons are with everything else.

           

          Your folder structure should look like this (in the default location Encore expects):

           

          EN CS6 Library Folder Structure.png

          One button name (in the general folder) is "Grainy Button.psd"

           

          Insert images was a problem for some of us; thought it was fixed. For me, changing the browser to compatibility mode helped. Or use another browser to see if that helps.

          • 2. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
            MinnesotaDad Community Member

            Stan -

            Thanks so much for your reply and the style with which you delivered it (i.e. gentle and "non-patronizing")!

             

            I use the snipping tool all the time. I just had never thought of simply "pasting" it right along with my text. Guess I was looking for something more complex. So thanks for that tip!

             

            Below you'll see a snip of how my current folder structure appears. It's identical to yours, except there are no button files in the General Folder. Since you were kind enough to include a file name, I did a search on that specific one and it's nowhere to be found on my hard drive. Hmmm....

             

             

             

            I've seen others remark on how... "challenging".... Adobe's instructions can be sometime. I'll admit to having the same feeling when I was trying to download and install all the content files and the 7-zip stuff. Is the answer somehow that I screwed up that?  Note the 7-zip folder right above the Adobe folder. Here's a screen shot of that expanded folder contents:

             

            Does that look like you think it should? Have I not installed or extracted something correctly?

             

            I'm running a 64 bit operating system. So does the Program Files (X86) folder have any significance or hold any clues? Theres 7-zip folders residing there as well....

             

            Finally, the only other thing I can think of to give you as much info as you might need is to include a screenshot of where the "Functional Content" stuff got saved. Adobe's instructions about this (if I recall correctly) were that it did NOT have to be installed anywhere specific, but you then had to go into Encore (& Premiere) and through preferences point to this stuff, which I believe I did. But I don't see any button type files in these anyway.

             

            So now that I've gone wild with my new-found ability to insert screenshots, any other thoughts or advice?

            Thanks!

            • 3. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
              MinnesotaDad Community Member

              I am looking at my own reply I just posted and I can't see the screenshots. Either it's taking a helluva long time to load, or I didn't do something right. I DID switch from using Chrome to Firefox for that post because Chrome wouldn't let me paste the image in the post itself, but Firefox did.

               

              If you can't see the screenshots either, then I guess I still need some likely specific instructions on just exactly what to do.

              • 4. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                Stan Jones CommunityMVP

                Encore CS6 is 64 bit. the X86 folder is not what you want.

                 

                You can't paste images to the forum. You must insert them using the camera icon. For a period of time, I got a bad window (as you must be), that did not show the browse option etc.

                 

                This is what you should see when you click the camera icon.

                 

                Forum Insert Image.PNG

                • 5. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                  MinnesotaDad Community Member

                  Stan -

                  Thanks again for the simple but valuable tip.

                   

                  I'm just going to repeat the relevant sections from my previous post with the screenshots this time:

                   

                  Below you'll see a snip of how my current folder structure appears. It's identical to yours, except there are no button files in the General Folder. Since you were kind enough to include a file name, I did a search on that specific one and it's nowhere to be found on my hard drive. Hmmm....

                   

                  screen shot showing no buttons files.png

                   

                  I've seen others remark on how... "challenging".... Adobe's instructions can be sometime. I'll admit to having the same feeling when I was trying to download and install all the content files and the 7-zip stuff. Is the answer somehow that I screwed up that?  Note the 7-zip folder right above the Adobe folder. Here's a screen shot of that expanded folder contents:

                   

                  7 zip screenshot.png

                  Does that look like you think it should? Have I not installed or extracted something correctly?

                   

                  Finally, the only other thing I can think of to give you as much info as you might need is to include a screenshot of where the "Functional Content" stuff got saved. Adobe's instructions about this (if I recall correctly) were that it did NOT have to be installed anywhere specific, but you then had to go into Encore (& Premiere) and through preferences point to this stuff, which I believe I did. But I don't see any button type files in these anyway.

                  Functional Content Screenshot.png

                  Other thoughts or advice?

                  Thanks!

                  • 6. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                    Stan Jones CommunityMVP

                    Only a moment right now.

                     

                    I suspect you don't have the download with the buttonsw.

                     

                    Use this link:

                     

                    http://helpx.adobe.com/encore/using/download-library-content.html

                     

                    It is not an installer, and does not include the 7z step anymore.

                     

                    Have you downloaded that one?

                     

                    If this does not look right, wait till later tonight and I'll give more info.

                    • 7. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                      MinnesotaDad Community Member

                      I already have done that. Perhaps I didn't "do" it correctly, but I think I've tried it more once.

                      This is so frustrating.

                      I don't know if this is possible... or legal... but is there any chance you can just email me the actual button files and I can then just stick them in the library?

                      It would be so much easier and faster.

                      • 8. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                        Stan Jones CommunityMVP

                        Ha, ha! figuring out which they are, collecting and zipping, then unzipping and getting into the directories...

                         

                        What is the name of the file(s) you downloaded?

                         

                        Two options are Premeire Pro Content or EncoreContentEnglish.

                        • 9. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                          MinnesotaDad Community Member

                          As to figuring out which ones they are, don't they "button" in their filename (much like the menus have menu in their filename)?

                          Couldn't you just compare the screenshot below with your folder and send me the "difference?"

                          screen shot showing no buttons files.png

                          Hell, at this point, I'd be content with just a few button files - OR EVEN ONE!

                          I'm just trying to finish my project and I can't build menus without a button file.

                          I'm going to try and "fill" the buttons with motion video on my menus, so if you just want to pick out a standard rectangular (ideally 16:9) button that glows around the edges or something when the button is "active," that'd be fine with me!!!!

                           

                          I'm downloading (again) the "entire library content" that comes in a zip file when you click on "English."

                          That in turn shows me the window below, and when I download it, it's a 2.7 gb file.

                          Since it's taking a while, I thought I'd send this reply in the meantime.

                          Entire Library Content English screenshot.png

                          • 10. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                            MinnesotaDad Community Member

                            In addition, when I do a search of my C drive on the two terms you mentioned, here's what's already installed for both terms:

                            What's installed under Premiere Pro Content and Encore Content.png

                            Everything look kosher? What other info do you need?

                            • 11. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                              Stan Jones CommunityMVP

                              It may work, so let's see, but I would not choose the "open" option; I would save it, and open it after the dowload is complete.

                              • 12. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                                Stan Jones CommunityMVP

                                The only version of the EncoreContent I see has a zero file size, and I suspect is the file you are downloading. The only file I see of your various options, is the one that installs only the small group of menus you have.

                                 

                                The download you are now doing has the buttons.

                                 

                                Rename your current library that you alredy have installed (to Library Lousy Nobutton Whatever). Then EXTRACT the files from your download. It is not an installer, so Firefox opening it may or may not extract them. The copy the Library folder out of that group to the path we looked at earlier (Encore/Library). Renaming  your current one makes that easy.

                                 

                                Enjoy your buttons! Or come back for more help!

                                • 13. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                                  Stan Jones CommunityMVP

                                  I'm just trying to finish my project and I can't build menus without a button file.

                                  Just so we're clear, all those menus you already have are full of buttons. Just edit in photoshop and copy/drag those button groups to other menus.

                                  • 14. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                                    MinnesotaDad Community Member

                                    Well, I didn't know that. Thanks for pointing out something inherentlly basic to you but not so obvious to me.

                                    I don't have Photoshop.

                                    I have Paint.net, and I've already taught myself this past week how to separate layers out of a Photoshop file so I can work on them in Paint.net, but are the attributes of those buttons even going to recognized in Paint.net and continue to be "active?"

                                    I may have to just download the trial of Photoshop, but now I don't have the first clue how to work in Photoshop.

                                    Given all the time you're graciously spending on this forum thread already, any chance I could private message you my actual menu templates and you could just quickly "install" some buttons on those and send them back? Seems like the fastest short-term solution given that we've been working on this all day.

                                    Just a thought.

                                    • 15. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                                      MinnesotaDad Community Member

                                      Disregard previous request! I just figured out how I can do it myself. So I think I have the button problem solved!!!!!!

                                      Ironically, with apologies to the Wizard of Oz, "it was there all along." Ugh. To think of the hours spent on this today. Appreciate your help Stan!!!

                                      • 16. Re: I've tried, but I can't get any buttons to load in Encore Library (I do have menus!)
                                        Stan Jones CommunityMVP

                                        You're welcome!

                                         

                                        A menu needs to be a psd file where the layers retain their "names" with the official prefixes (=1) etc. It does not have to be photoshop.