1 Reply Latest reply on Mar 9, 2014 11:26 AM by Mike M

    Trying to install Flash player.  It says it is installed but is not

    lrgscb

      Using Windows 7 and IE 11.  Tried to install flash player. It says it is installed but does not show up in the program list.  When I go back to the web site that requires it, it says I need to install flash player.

        • 1. Re: Trying to install Flash player.  It says it is installed but is not
          Mike M Level 6

          lrgscb wrote:

           

          Using Windows 7 and IE 11.  Tried to install flash player. It says it is installed but does not show up in the program list.  When I go back to the web site that requires it, it says I need to install flash player.

          Common miscomnception - "Flash Player is a program" - It's NOT. It's a "plug-in" for your browser, so you'll neever see it in your programs list or the Program Files folder.

          It resides in C/Windows/System32/Macromed/Flash and C/Windows/SysWOW64/Macromed/Flash.

          The rest of the problem can be summed up in three words.

          "User-Agent Strings"

           

          That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.

           

          Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

          The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11. YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. Facebook can't do that, because HTML5 doesn't apply to games... only video.

          Microsoft has no plans to "fix" the mess thay've created because they think it's a great idea to block you out of the websites you visit.

          They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

           

          The real solution, like the problem, can also be summed up in three words:

           

          "Use another browser."

          Firefox (from Mozilla)

          Opera (from Opera)

          Safari (from Apple)

          Chrome (from Google)

          ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.