There's a step by step guide here
If it has failed and you are going to reinstall, you should run the cleaner tool after uninstalling
With athe graphics car you mention< I imagine we are talking about a modern system, but what operating system are you using.
Thanks for the reply.
I'll try the basic troubleshoot fixes that are possible since I can't open Photoshop at all...
And then try another reinstall with the cleaner tool after uninstalling.
Yes it's a fairly new system that has runned Photoshop CC earlier but with another account.
It's a i5 3570k @ 3.4ghz, 8gb ram, win 7 64 bit.
Hi again, Trevor.
Can't really say that helped much!
I've now tried uninstalling all Adobe CC software, used the cleaner tool, reinstalled.
But it's not any better.
I also tried the basic troubleshoot steps that did not involve opening Photoshop, like for instance Safe mode in windows.
Nothing helped here either.
I can't seem to find the crash report...?
You were doing the right sort of thing right from the get go, by checking fonts and updating the video card driver. Can you confirm that you did that on the nVidia site?
We know you are using Win 7 64 bit, but it is a pitty you are unable to find the crash report. It might be that Photoshop is not running long enough to generate the report when it crashes.
Go Help > System info > Copy, and paste to this thread. It's a lot of info, but someone might spot something.
Curt Y wrote:
Have you logged out then back in? Or seen this doc? http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately- launch.html
Good call Curt. But I am wondering if that kicks in when the trial period ends and you have no subscription? Be interesting to see if it fixes Fred's problem.
Yes, I did update the video card to what nVidia claimed to be the newest.
Probably that's the problem, it's only open for a second or two so.
But Help - System info is inside Photoshop, right? That's probably not going to work... ;-)
Yes, tried to log out and in.
Even reinstalled Creative cloud.
Two days ago I had a fairly long chat / remote desktop session with Adobe support.
After a lot of questioning about mostly the same as mentioned here, they took over my computer, tried some permissions changes in Adobe folders in Appdata, Program files and such, tried a new administrator user on the computer, then tried to show the hidden admin user in windows, but non of these worked.
Then the problem was that I had Norwegian Windows, then it was hard for him to understand and he said they didn't have the opportunity to help me any more.
I then had to call Adobe Norway, but Adobe "Norway" is really just a call center somewhere in India or something I'll guess.
And offcourse, they are only open the same hours as I'm at work...
So the nice man at Adobe "Norway" said I could try to call Adobe US and get help there.
So I'll see if I get the time to call them tonight.
I'll keep you posted!
For my part this is starting to smell more and more like a good old Format C:/
I had the same issue, and I've just found a solution, It seems that the problem came from my CC profil instead of Photoshop itself. I hope it will work for you.
- Close your apps and delete these folders: SLcache (C:\Program Files (x86)\Common Files\Adobe)
- Update your profile : https://creative.adobe.com/account/profile
(change or add something, i.e. I added a phone number, and save the modifications)
Oooh my god!
That worked out!
Thank you so much, JefP!
You have no idea how glad I am right now!
Got to say, I'm loving this forum right now!
Great! It's my first post here, glad it helped you! I hope that the technical support will be more efficient next time... And now, let's create :-)