Welcome to the community.
As per the CaseNo#212545105, after you have updated the documents, it has been escalated to the concerned department and it is inprogress.
Yes, ok thanks. Can you please provide a time frame for resolution? We're simply trying to purchase a subscription of Creative Cloud without sales tax as we are a non-profit.
The case details will be updated within 7-10 business days, as already informed the concerned team.