0 Replies Latest reply on Mar 10, 2014 2:03 PM by suustek

    Illustrator CC crashes after seconds while using InDesign CC


      I have serious problems with Illustrator CC. I work on both a Mac (no problems at all) and Windows (problem occurs with Windows 8 and 8.1).

      I think it was since updating Illustrator that I can't use Illustrator in combination with InDesign anymore. Everytime I use them both, Illustrator quits unexpectedly when I switch to InDesign. Since I copy vector graphics from Illustrator to InDesign, you can imagine what trouble such a bug causes! I'm unable to work the way I did for months.

      After it crashes i get the message:

      Adobe Illustrator stoped working. Program will be closed.

      I work on a Wacom Companion. I allready asked them for help but they say it's a softwareproblem.

      I tried almost everything, with no luck:

      - tried with a new user account

      - complete factory reset

      - deinstalled and updated the wacom driver

      - deinstalled Creative Cloud and all programs with CC cleaner and reinstalled all programs

      - cleaned registry files

      - I tried to replace C:\WINDOWS\SYSTEM32\MSVCR100.dll (as seen in the logfile underneath) but i'm unable to do that because I don't have permission to that system32-folder and am unable to change that.

      - I tried Windows 8 as well as windows 8.1(didn't solve my problem)

      - I had a long chat as well as a phonecall with Adobe but no luck!

      - I tried to update the visual C++ distribution pack (which uses MSVCR100.dll) no luck


      I think it has something to do with the latest update? Somebody with a tip? It's getting me nuts! I spent hours and hours on this but I ran out of options..


      I really hope you can help me out!



      Naam van toepassing met fout: Illustrator.exe, versie:, tijdstempel: 0x52b328f5

      Naam van module met fout: MSVCR100.dll, versie: 10.0.40219.325, tijdstempel: 0x4df2bcac

      Uitzonderingscode: 0x40000015

      Foutmarge: 0x00000000000761c9

      Id van proces met fout: 0xac4

      Starttijd van toepassing met fout: 0x01cf32feb3afdbd0

      Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe

      Pad naar module met fout: C:\WINDOWS\SYSTEM32\MSVCR100.dll

      Rapport-id: 0121501f-9ef2-11e3-be72-681729d120a3

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