2 Replies Latest reply: Mar 11, 2014 3:49 AM by Jacob Bugge RSS

    Opening program



      I have downloaded Indesign, Photoshop and Illustrator. Indesign and Photoshop work perfectly but illustrator won't open.

      Has anyone had this problem and knows what to do?


      (I have reinstalled it twice which didn't help at all).


        • 1. Re: Opening program
          Monika Gause MVP

          Which system?

          Which version?


          What exactly doesn't work?

          • 2. Re: Opening program
            Jacob Bugge MVP



            The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences).


            You have done 6, but seemingly without the Cleaner Tool.


            1) Close down Illy and open again;

            2) Restart the computer (you may do that up to 3 times);


            3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

            4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);


            5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);


            Even more seriously, you may:


            6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.