9 Replies Latest reply: Mar 14, 2014 7:04 AM by vid_2 RSS

    problem updating mac version of Premiere/Photoshop Elements 12

    vid_2 Community Member

      Adobe Application Manager indicates that there are updates (version 12.1) available for Premiere Elements and Photoshop Elements 12.  Started the update process, the Application Manager indicates that ElementsOrganizerRevelAgent needs to be closed.  When checking the Mac Activity Manager, the ElementsOrganizerRevelAgent quits no its own.  Tried to update several times ofer different days. 

       

      Get a message stating

       

      "Update failed

       

      Updates could not be applied

       

      The error log file may help you in identifying the problem.  Then try updating again.  If the problems persist, contact customer support for further assistance."

       

      The error log reads as follows:

       

      Adobe Photoshop Elements 12.1 Update

      Installation failed. Error Code: U44M1P7


      Adobe Premiere Elements 12.1 Update

      Installation failed. Error Code: U44M1P7