2 Replies Latest reply on Mar 10, 2014 10:11 PM by chriswellerphoto

    After Effects quits unexpectedly on launch; GPU Manager Error

    chriswellerphoto

      Hello,

       

           I've been searching the forums and haven't found an answer yet to my issue, although i have found some similar problems on older AE versions and older Mac versions. 

       

      Here's the symptom:

       

      AE crashes every time I launch it.  It used to work fine on Mavericks, which I recently updated to.  It generates this error on launching (I'll post the Apple report at the bottom of the message):

       

      -------

      After Effects Alert:

      Last log message was: <4487951120> <GPUManager> <2> Sniffer Result Code: 3

      .

       

       

      Generating crash log, which may take a few minutes

      ------

       

      When I launched AE the first time that this happened, it asked if I wanted to sync settings (I also use CC at work on a different machine), to which I said yes.  I doubt that this caused the issue, but I figured I'd mention it.

       

      System specs:

      Mac OS 10.9.2 3.4GHz Intel Core i7, 16GBs RAM, AMD Radeon HD 6970M 2048 MB GPU. 

      After Effects version 12.2

       

      I have tried booting AE while in Safe Mode; I've tried erasing the preferences, and I've tried uninstalling and re-installing the program.  No luck. 

      The other thread I've found here suggests editing a kext file.  To me, this seems like a dangerous solution that I would like to avoid, since I don't know the reprocussions of doing it.

       

       

      There is an added oddity to this, however--when I updated to Mavericks, it added a CUDA driver to my system preferences, and had me install an update to it.  I feel that this is related to the problem, since I don't have an nVidia card installed.

       

      Any and all thoughts are apprecaited, thanks for reviewing my issue.  Below I've pasted my Apple Problem Report.

       

      ------------------------

       

      Process:         After Effects [1000]

      Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

      Identifier:      com.adobe.AfterEffects

      Version:         12.2 (12.2)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [252]

      Responsible:     After Effects [1000]

      User ID:         501

       

       

      Date/Time:       2014-03-10 17:21:16.970 -0700

      OS Version:      Mac OS X 10.9.2 (13C64)

      Report Version:  11

      Anonymous UUID:  3255FFFA-AE0C-30DA-956B-BE8ED03C9AD0

       

       

      Sleep/Wake UUID: 91CAF1D9-C155-4431-A471-6002132FBFBC

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

       

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

       

       

      Application Specific Information:

      /Library/Frameworks/CUDA.framework/Versions/A/CUDA

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.CoreFoundation                0x0000000108290c5f CFStringGetLength + 15

      1   com.apple.CoreFoundation                0x00000001082a3e58 CFStringCompare + 24

      2   CUDA                                    0x0000000125f17fff GetNVDADriverModelString + 287

      3   CUDA                                    0x0000000125f1b823 cuda_driver_initializer + 99

      4   dyld                                    0x00007fff621cec2e ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 268

      5   dyld                                    0x00007fff621cedba ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40

      6   dyld                                    0x00007fff621cba62 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 308

      7   dyld                                    0x00007fff621cb9eb ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 189

      8   dyld                                    0x00007fff621cb8f6 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

      9   dyld                                    0x00007fff621c1b0e dyld::runInitializers(ImageLoader*) + 89

      10  dyld                                    0x00007fff621c87cf dlopen + 538

      11  libdyld.dylib                           0x000000010b5967ee dlopen + 59

      12  COR.dylib                               0x00000001018d17e7 cuInit + 39

      13  COR.dylib                               0x00000001018cb7c4 ae::gpu::Features::IsRaytracerGPUSupported() + 500

      14  COR.dylib                               0x00000001018cb1db ae::gpu::Features::Features(int) + 91

      15  COR.dylib                               0x00000001018cb112 ae::gpu::Features::Initialize(int) + 34

      16  COR.dylib                               0x00000001018cf711 ae::gpu::GPUManager::GPUManager(bool) + 593

      17  COR.dylib                               0x00000001018cfa03 GPU_Birth(bool) + 35

      18  COR.dylib                               0x00000001018ae05b COR_Birth(bool, bool) + 155

      19  com.adobe.AfterEffectsLib.framework          0x000000010026f858 CEggApp::BirthPkgGrpC(bool, FILE_ScSpecH&) + 56

      20  com.adobe.AfterEffectsLib.framework          0x0000000100275b2c CEggApp::IEggApp(bool, bool) + 1276

      21  com.adobe.AfterEffectsLib.framework          0x0000000100258ad1 CEggApp::CEggApp(bool, bool, int) + 1137

      22  com.adobe.AfterEffectsLib.framework          0x0000000100288bdd MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 733

      23  com.adobe.AfterEffectsLib.framework          0x00000001002888cb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      24  com.adobe.AfterEffects                  0x00000001000038ae main + 1838

      25  com.adobe.AfterEffects                  0x0000000100003174 start + 52