1 Reply Latest reply on Mar 11, 2014 12:28 AM by Rajashree Bhattacharya

    Licensing CC apps after trial has run out

    Carolyne_Garbas

      My trials for creative cloud ran out so I purchased the education plan. However, when I open an app it prompts me to license the software and when I go to do that I click on log in and then it asks me to put in a serial number. Yet I have been told that creative cloud accounts do not have serial numbers and no matter what I do I can't get this to stop happening.

       

      I have paid for this subscription and yet I can't seem to use it. It's safe to say that I am very past the point of being frustrated as I can no longer do my class work due to this infuriating issue. Please tell me there is a solution.

       

      ** Also, when I download an app that I didn't have before, It downloads as a trial even though I HAVE A SUBSCRIPTION.