My trials for creative cloud ran out so I purchased the education plan. However, when I open an app it prompts me to license the software and when I go to do that I click on log in and then it asks me to put in a serial number. Yet I have been told that creative cloud accounts do not have serial numbers and no matter what I do I can't get this to stop happening.
I have paid for this subscription and yet I can't seem to use it. It's safe to say that I am very past the point of being frustrated as I can no longer do my class work due to this infuriating issue. Please tell me there is a solution.
** Also, when I download an app that I didn't have before, It downloads as a trial even though I HAVE A SUBSCRIPTION.
Welcome to Adobe Forum,
In case it is not signing in successfully please try the following:
I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
In windows 7 navigate to following location:
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CC
Please see Creative Cloud products prompt for serial number on launch | CCM -http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html for additional information.
In addition if you are facing difficulties reaching the activation server please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html. Also if you are managing a network please see the Adobe Creative Cloud Service Access Documentation for IT section ofhttp://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Finally for additional information on managing your Creative Cloud account please see Manage your membership | Creative Cloud -http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html.