this worked for another user with that error message:
i de-authorised my desktop computer, then re-authorised it using my Adobe ID and password.
To do this I pressed ctrl+shift+d which brought up the de-authorisation option in Digital Editions. Then I closed Digital Editions, and restarted it and chose the option to re-authorise the desktop computer.
Have tried this but no go.Bythe way I am using a macbookpro.
Thanks anyway. Tabbycat
did you deauthorise and then reauthorize?
if yes and that failed:
regarding the E_AUTH_BAD_DEVICE_KEY error...
We can't tell you -exactly- what this is, but we can give you some general direction.
On the Mac, Digital Editions 1.5 stores an encryption key (to make sure our client to server calls are secure) in your OS X Keychain.
If there is a problem creating this key then E_AUTH_BAD_DEVICE_KEY is the error you'd see.
The key information is stored as an application password in your keychain. Likely causes of failure include denying access to Digital Editions, or locking your user keychain, and not entering their password when prompted.
If you're denying access explicitly to Digital Editions, well don't do that (ha. )
Now, you may not be doing this intentionally. The access permissions on OS X are complicated, so this could be a side effect of some other permission work. You can explicitly grant Digital Editions access to the the keychain item:
Open Keychain Access (Applications/Utilities)
Select Passwords from Category
Select Digital Editions from password list
Click info button (or press Cmd+i)
(Dialog labeled Digital Editions should appear)
Select Access Control tab
Click + button
Navigate to our install directory and select ADE 1x5
Launch Digital Editions.
Anyway, hopefully this helps you narrow the issue down.
Senior Support Engineer, Flash/Flash Player/Digital Editions
I have now with help followed all your instructions but unfortunately the same message keeps coming up as before.
So I still cant download books. I recently downloaded an update from Apple OS X Maverick. I wonder if this has had
any effect ?
Message was edited by: Tabbycat
Thanks for your help.