2 Replies Latest reply on Jul 18, 2014 8:11 PM by Denver Joe

    Cannot install Flash Player in Windows 8.1


      Tried to install Flash Player in Windows 8.1 (32 bit).  Used all the instructions; i.e, disable saftey, enable scripting, etc. An install box says Update KB2934802 is already installed.  Searched computer for KB.....02 and Flash Player.  Says none exist.  Any suggestions?

        • 1. Re: Cannot install Flash Player in Windows 8.1
          Mike M Level 6

          Ever since Windows 8, Flash Player for Internet Explorer is written by Adobe ONLY. It's embedded by Microsoft, and you cannot:

          - Update it

          - Download it

          - Install it

          - Reinstall it

          from here. You MUST update Flash Player ActiveX (for Internet Explorer) through Windows update. But... Using Windows 8.1 means you were forced to update to IE11, which has it's own problems and they can be summed up in three words...

          "User-Agent Strings"


          That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.


          Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

          The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11. YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. Facebook can't do that, because HTML5 doesn't apply to games... only video.

          Microsoft has no plans to "fix" the mess thay've created because they think it's a great idea to block you out of the websites you visit.

          They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

          The REAL solution, like the original problem can also be summed up in three words:

          "Use another browser"


          Firefox (from Mozilla)

          Opera (from Opera)

          Safari (from Apple)

          Chrome (from Google)

          ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

          • 2. Re: Cannot install Flash Player in Windows 8.1
            Denver Joe

            Thanks Mike.  I think you nailed it.


            Chrome works great.  IE is nothing but trouble.