3 Replies Latest reply: Mar 12, 2014 6:59 AM by starrd RSS

    Web linked PDF blank after 1st click

    starrd Community Member
    starrd Mar 11, 2014 11:05 AM

      I tried posting this in the RoboHelp forum since there seemed to be more related postings there; but after digging around it really seems that the underlying issue may be with how the reader plugin is handled in different browsers. So, I am "cross-posting" here as well. 

       

      I've tested the issue below with assorted browsers. Relevant versions for my products are:

      Windows 7 Enterprise 64-bit

      FrameMaker 11

      RoboHelp 10

      Acrobat Pro X 10.1.7

      Acrobat Plugin (From Acro Pro>Help>About Acro Plugin: 10.1.7.27)

      Acrobat Reader 10.1.9.22

      Adobe Plugin (From Acro Reader>Help>About Acro Plugin: 10.1.9.22)

       

      Firefox 27.0.1

      IE 11.0.9600.16428

      Chrome 33.0.1750.146

      Safari 5.1.7

       

      I've gotten links to PDFs in my webhelp project to work, but have one problem that I cannot seem to solve.  This issue happens with IE and Chrome, and Safari but not with FireFox.  The first time I click a PDF link from my WebHelp project (yes, it's posted on a server), the help link works fine. The PDF opens to the named destination.  Subsequent links to different destinations in the same PDF, however, update the browser with the proper URL and target  but the PDF does not change to the new location.  The site works fine for targets in the same html page, just not destinations in a PDF.

       

      eg:

       

      Link1:

      http://10.20.160.7:8080/help/test/cdm_agent_guide.pdf#cdmasi

      Displays the PDF opened to the page tagged with cdmasi

       

      then click this:

      http://10.20.160.7:8080/help/test/cdm_agent_guide.pdf#cdmacdm

      Page seems to be loading but...

      URL status bar shows the above URL, but the PDF has remained on the ASI topic (Chrome) or a blank page displays.

       

      Click the URL bar and refresh to load the link

      The PDF moves to the correct topic.

       

      Note:

      This behavior is the same whether i use foo.pdf#nameddest=string  or foo.pdf#string

       

      Again, if I use FireFox, the pages load great. In IE/Chrome/Safari, not.

       

      Message was edited by: starrd - sorry clicked enter before done with input.