2 Replies Latest reply on Mar 11, 2014 12:46 PM by Allan Devon

    As soon as I select Colour Range Windows reports an error & PS6 closes

    Allan Devon Level 1

      I have made several attempts; originally I opened an image from LR5. NIK plugins were active but the same problem occured when I closed the NIK plugins and re-opened the file. I then chose a previously opened file in case the LR file was in any way corrupt. Same result, PS6 was closed down by Win 7 which reported an unspecified error.

      Any suggestions welcome please!

        • 1. Re: As soon as I select Colour Range Windows reports an error & PS6 closes
          Mylenium Most Valuable Participant

          You have to provide exact system information, details about your images and the crash details from the Event Viewer.

           

          Mylenium

          • 2. Re: As soon as I select Colour Range Windows reports an error & PS6 closes
            Allan Devon Level 1

            Thank you, please see below I think this is what you are asking for; there are 5 error events for Photoshop which relate to the same event and all point to a Face Detection Plug in that I have never used nor knew about! Where can I locate this Plug in? Sorry stupid question, it lists where the plug in is and I have located it, how do I disable without deleting the plug in? Does it do anything useful apart from detect faces?

             

             

             

             

            Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

            Operating System: Windows 7 64-bit

            Version: 6.1 Service Pack 1

            System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

            Physical processor count: 4

            Processor speed: 3310 MHz

            Built-in memory: 16361 MB

            Free memory: 9680 MB

            Memory available to Photoshop: 14712 MB

            Memory used by Photoshop: 60 %

            Image tile size: 128K

            Image cache levels: 4

            OpenGL Drawing: Enabled.

            OpenGL Drawing Mode: Advanced

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            OpenGL Allow Old GPUs: Not Detected.

            Video Card Vendor: NVIDIA Corporation

            Video Card Renderer: GeForce GTS 450/PCIe/SSE2

            Display: 2

            Display Bounds:=  top: -375, left: -1600, bottom: 825, right: 0

            Display: 1

            Display Bounds:=  top: 0, left: 0, bottom: 1440, right: 2560

            Video Card Number: 1

            Video Card: NVIDIA GeForce GTS 450  

            OpenCL Unavailable

            Driver Version: 9.18.13.3165

            Driver Date: 20131023000000.000000-000

            Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

            Video Mode: 2560 x 1440 x 4294967296 colors

            Video Card Caption: NVIDIA GeForce GTS 450  

            Video Card Memory: 1024 MB

            Video Rect Texture Size: 16384

            Serial number: 91198475815461446833

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

            Temporary file path: C:\Users\Allan\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 238.5G, 59.2G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

            Additional Plug-ins folder: not set

             

            Installed components:

               A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

               ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

               AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

               AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

               adobe_caps.dll   Adobe CAPS   6,0,29,0  

               AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

               aif_core.dll   AIF   3.0   62.490293

               aif_ocl.dll   AIF   3.0   62.490293

               aif_ogl.dll   AIF   3.0   62.490293

               amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

               ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

               BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

               boost_date_time.dll   DVA Product   6.0.0  

               boost_signals.dll   DVA Product   6.0.0  

               boost_system.dll   DVA Product   6.0.0  

               boost_threads.dll   DVA Product   6.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

               CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

               data_flow.dll   AIF   3.0   62.490293

               dvaaudiodevice.dll   DVA Product   6.0.0  

               dvacore.dll   DVA Product   6.0.0  

               dvamarshal.dll   DVA Product   6.0.0  

               dvamediatypes.dll   DVA Product   6.0.0  

               dvaplayer.dll   DVA Product   6.0.0  

               dvatransport.dll   DVA Product   6.0.0  

               dvaunittesting.dll   DVA Product   6.0.0  

               dynamiclink.dll   DVA Product   6.0.0  

               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

               filter_graph.dll   AIF   3.0   62.490293

               hydra_filters.dll   AIF   3.0   62.490293

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               image_compiler.dll   AIF   3.0   62.490293

               image_flow.dll   AIF   3.0   62.490293

               image_runtime.dll   AIF   3.0   62.490293

               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

               LogSession.dll   LogSession   2.1.2.1640  

               mediacoreif.dll   DVA Product   6.0.0  

               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CS6   CS6  

               Plugin.dll   Adobe Photoshop CS6   CS6  

               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

               PSArt.dll   Adobe Photoshop CS6   CS6  

               PSViews.dll   Adobe Photoshop CS6   CS6  

               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               TfFontMgr.dll   FontMgr   9.3.0.113  

               TfKernel.dll   Kernel   9.3.0.113  

               TFKGEOM.dll   Kernel Geom   9.3.0.113  

               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               wu3d.dll   U3D Writer   9.3.0.113  

             

             

            Required plug-ins:

             

               Accented Edges 13.0

               Adaptive Wide Angle 13.0

               ADM 3.11x01

               Angled Strokes 13.0

               Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Bas Relief 13.0

               BMP 13.0

               Chalk & Charcoal 13.0

               Charcoal 13.0

               Chrome 13.0

               Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Color Halftone 13.0

               Colored Pencil 13.0

               CompuServe GIF 13.0

               Conté Crayon 13.0

               Craquelure 13.0

               Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Crop and Straighten Photos Filter 13.0

               Crosshatch 13.0

               Crystallize 13.0

               Cutout 13.0

               Dark Strokes 13.0

               De-Interlace 13.0

               Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Diffuse Glow 13.0

               Displace 13.0

               Dry Brush 13.0

               Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Embed Watermark 4.0

               Extrude 13.0

               FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Fibers 13.0

               Film Grain 13.0

               Filter Gallery 13.0

               Fresco 13.0

               Glass 13.0

               Glowing Edges 13.0

               Grain 13.0

               Graphic Pen 13.0

               Halftone Pattern 13.0

               HDRMergeUI 13.0

               IFF Format 13.0

               Ink Outlines 13.0

               JPEG 2000 13.0

               Lens Blur 13.0

               Lens Correction 13.0

               Lens Flare 13.0

               Liquify 13.0

               Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Mezzotint 13.0

               MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Mosaic Tiles 13.0

               Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Neon Glow 13.0

               Note Paper 13.0

               NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Ocean Ripple 13.0

               Oil Paint 13.0

               OpenEXR 13.0

               Paint Daubs 13.0

               Palette Knife 13.0

               Patchwork 13.0

               Paths to Illustrator 13.0

               PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Photocopy 13.0

               Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Pinch 13.0

               Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Plaster 13.0

               Plastic Wrap 13.0

               PNG 13.0

               Pointillize 13.0

               Polar Coordinates 13.0

               Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Poster Edges 13.0

               Radial Blur 13.0

               Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Read Watermark 4.0

               Reticulation 13.0

               Ripple 13.0

               Rough Pastels 13.0

               Save for Web 13.0

               ScriptingSupport 13.0

               Shear 13.0

               Smart Blur 13.0

               Smudge Stick 13.0

               Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Spatter 13.0

               Spherize 13.0

               Sponge 13.0

               Sprayed Strokes 13.0

               Stained Glass 13.0

               Stamp 13.0

               Sumi-e 13.0

               Targa 13.0

               Texturizer 13.0

               Tiles 13.0

               Torn Edges 13.0

               Twirl 13.0

               Underpainting 13.0

               Vanishing Point 13.0

               Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Viveza 2 2.1.11.216

               Water Paper 13.0

               Watercolor 13.0

               Wave 13.0

               WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Wind 13.0

               Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               ZigZag 13.0

             

            Optional and third party plug-ins:

             

               Analog Efex Pro 1.0.11.216

               BackgroundFilter 2.2.11.216

               Camera Raw 8.3

               Camera Raw Filter 8.3

               Color Efex Pro 4 4.3.11.216

               Dfine 2 2.2.11.216

               DxO ViewPoint 2 NO VERSION

               DxO ViewPoint 2 NO VERSION

               FineStructuresFilter 2.2.11.216

               HDR Efex Pro 2 2.2.11.216

               HotPixelsFilter 2.2.11.216

               Merge to HDR Efex Pro 2 2.2.11.216

               Nik Collection Selective Tool 2.1.16.216

               ShadowsFilter 2.2.11.216

               Sharpener Pro 3: (1) RAW Presharpener 3.1.11.216

               Sharpener Pro 3: (2) Output Sharpener 3.1.11.216

               Silver Efex Pro 2 2.2.11.216

               SkinFilter 2.2.11.216

               SkyFilter 2.2.11.216

               StrongNoiseFilter 2.2.11.216

            Plug-ins that failed to load: NONE

            Flash:

               Mini Bridge

               Kuler

            Installed TWAIN devices: NONE

             

            Event Viewer

             

             

            - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

             

             

            - <System>

             

             

            <Provider Name="Application Error" />

             

             

            <EventID Qualifiers="0">1000</EventID>

             

             

            <Level>2</Level>

             

             

            <Task>100</Task>

             

             

            <Keywords>0x80000000000000</Keywords>

             

             

            <TimeCreated SystemTime="2014-03-11T18:33:40.000000000Z" />

             

             

            <EventRecordID>57313</EventRecordID>

             

             

            <Channel>Application</Channel>

             

             

            <Computer>Allan-SD-PC</Computer>

             

             

            <Security />

             

            </System>

             

            - <EventData>

             

             

            <Data>Photoshop.exe</Data>

             

             

            <Data>13.0.1.0</Data>

             

             

            <Data>5022da9d</Data>

             

             

            <Data>FaceDetectorTBB.dll</Data>

             

             

            <Data>0.0.0.0</Data>

             

             

            <Data>4f19f59c</Data>

             

             

            <Data>c0000005</Data>

             

             

            <Data>000000000000a5ca</Data>

             

             

            <Data>4990</Data>

             

             

            <Data>01cf3d584db4bdfa</Data>

             

             

            <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>

             

             

            <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\CIT\Plug-ins\FaceDetection\FaceDetectorTBB.dll</Data>

             

             

            <Data>aa7175f3-a94b-11e3-9dd7-f46d0439d2e6</Data>

             

            </EventData>

            </Event>