2 Replies Latest reply on Mar 11, 2014 2:04 PM by A.T. Romano

    Adobe Media Care CS6 has stopped working and I can't find anyone who can help me.

    adobedoesnthelp

      My newly bought Adobe Premier program has stopped working properly, and noone from Adobe seems to care!!

      They prefer to have their customers spend hours searching endless forums to giving aid and assistance where needed!!!

        • 1. Re: Adobe Media Care CS6 has stopped working and I can't find anyone who can help me.
          John T Smith Adobe Community Professional & MVP

          If you have Premiere ELEMENTS this is the right forum... and see below

           

          If you have Premiere PRO CS6 you need http://forums.adobe.com/community/premiere?view=discussions

           

          Questions to answer about Premiere Elements

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?

          •Which version of Quicktime do you have installed?

          • 2. Re: Adobe Media Care CS6 has stopped working and I can't find anyone who can help me.
            A.T. Romano Level 7

            adobe

             

            You have posted in the user to user Premiere Elements Forum at Adobe.

             

            To expedite matters you need to name your program and address the question with details to the correct user to user forum, if you want forum help.

            From the information supplied so far, you appear not to have done that.

             

            This is not Adobe. This is a user to user Forum.

             

            John has already pointed you to the user to user Adobe Premiere Pro Forum which seems consistent with what you described as a CS6 product.

             

            If you find your problem unresolvable, then you may want to explore the following link on the possibility of getting your money back if the program was

            purchased within 30 days from Adobe.

            http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

             

            I would give the user to user Adobe Premiere Pro Forum group a chance to help you, but go there armed with the details of your issue.

             

            ATR