I have had calls from people who are experiencing trouble when submitting content. I have tried to troubleshoot but, can't resolve the issue. How can ADOBE support me with the service I am paying for?
P.S. I have litteraly been on hold waiting for customer support for 1:13:47, it is unconscionable!
What is happening when those users try to submit? Do they see an error, what is the error?
Is your form a PDF or a web form?
What is common between the users who it fails for, are they all on the same browser/OS combination, all work in the same company? Anything else similar stand out?
PS - You can send me the URL to your form at firstname.lastname@example.org and we'll look at the back end to see if we can see anything, but regardless we'll need more info from above