2 Replies Latest reply on Mar 11, 2014 5:07 PM by clairehenderson

    installing creative cloud app


      I've been having trouble with Creative Cloud, I recently paid for this, and tried to download the Creative Cloud app but when I double click on it (as I'm using a MAC) it opens up the Initializing Installation bubble but nothing happens during that. I tried to talk to someone on the support chat last night, and they got me to do a bunch of things, that didn't seem to help. Does anyone else have any other suggestions as to how I can fix it and get past the Initializing Installation part.

      Thanks, Claire.