2 Replies Latest reply on Mar 12, 2014 3:39 AM by gbccmcp

    CS4 will not launch?!


      I click on the PS logo to open the software. Logo comes up on my desktop...but it will NOT OPEN!  I've tried restarting my computer.  I've tried a software update.  So far, no luck with anything I've tried!! 


      PLEASE HELP!  I have two photoshoots I'm getting behind on because of this issue. 


      Thanks in advance.


        • 1. Re: CS4 will not launch?!
          Noel Carboni Level 8

          Sounds like a possible need to reset Photoshop's preferences to defaults.


          Press and hold Command - Shift - Option (or Control - Shift - Alt if on a PC) immediately upon cold-starting Photoshop.  If you get the keys down quickly enough - and you have to be quite quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set.  If it does not prompt you, you haven't been quick enough to get the keys down.


          Good luck.



          • 2. Re: CS4 will not launch?!
            gbccmcp Level 1

            Thanks for the suggestion.


            I've tried this now a few times though and nothing happens.  I'm pressing the keys down super fast too.  ???  Is there any other way to reset the preferences when I can't access the Photoshop menu.  :/