I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.