3 Replies Latest reply on Mar 12, 2014 10:13 AM by A.T. Romano

    no Menu with Premiere Elements 12

    wazzaville

      after install and open it up okay, there was no menu (eg file edit tool etc...).

      so that means it is difficult to shut down correctly and also

      difficult to navigate as it is better for me to have everything in the right place (eg menus)

       

      I run windows 8.1 and Photoshop elements 12 too no problems here menus are okay where they should be.

       

      appreciate some help.

        • 1. Re: no Menu with Premiere Elements 12
          Steve Grisetti Adobe Community Professional

          Have you set up your computer to get Microsoft Updates as well as Windows Updates?

           

          Have you manually gone to Windows Update and ensured have optional as well as automatic updates?

           

          Have you ensured you have the latest version of Quicktime from Apple?

           

          Have you gone to the ATI or nVidia web sites and ensured you have the latest drivers for your video card?

          • 2. Re: no Menu with Premiere Elements 12
            nealeh Level 5

            Have you increased the system screen font display size? That can mess up the menu displays. If you did there might be a small >> along the top of the application window where all the menus cascade from.

             

            Cheers,
            --
            Neale
            Insanity is hereditary, you get it from your children

             

            If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

            • 3. Re: no Menu with Premiere Elements 12
              A.T. Romano Level 7

              wazzaville

               

              Just a few extra questions

               

              1. Does your computer use any of the Windows High Contrast Themes?

               

              2. What is your computer's video card/graphics card? Is it up to date according to the web site of the

              manufacturer of the card? Do you have 1 or 2 cards?

               

              3. What is the native resolution of your computer's monitor and is the display set at that? Are you running a dual

              monitor system? Are you on a business or school network?

               

              4. Under Control Panel/Appearance and Personalization Display

              What are the sets for

              "Change the size of all items" - gives a scale of small to large

              and

              "Change only the text size" - gives a place to select where the text is, like Menus, a place for font size, and a check off

              place for Bold.

               

              Please consider, and then let us know if any of the above has any impact on your lack of program menus.

               

              Thanks.

               

              ATR

               

              Add On...Did you install Premiere Elements 12 from disc or installation files?