7 Replies Latest reply on Mar 16, 2014 10:44 AM by Curt Y

    Photoshop CC crashes on launch [Windows 7] (NVIDIA)

    SebSob Level 1

      Hello everyone,

       

      When i try to launch Photoshop CC (64Bit) it crashes after 3 seconds without any message...

      My GPU drivers are up-to-date (cofirmed by NVIDIA customer-support team).

       

      I've searched on the forums and i heard it might be a GPU combination problem. but i don't know how to fix this

      Can some one help me please?

       

      (btw i have the same problem for Illustrator CC)

       

      Specs:

      -OS: Windows 7 (64 bit)

      -CPU: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

      -Ram: 8,00GB

      -GPU: NVIDIA GeForce GT 630M v335.23 & Intel(R) HD Graphics 4000

       

       

       

      Sniffer.exe output:

      snifferStart="2014-03-12_15:35:18"

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      # 00000.2014.03.12_15:35:18.594(+00.000) PSGPUWin.cpp:434 WIData::GetProperty L"VideoModeDescription": hr=0, type=1

      # 00001.2014.03.12_15:35:18.595(+00.001) PSGPUWin.cpp:843 wmiNumDevices=2

      # 00002.2014.03.12_15:35:18.595(+00.000) PSGPUWin.cpp:804 aifNumDevices=1

      # 00003.2014.03.12_15:35:18.595(+00.000) PSGPUWin.cpp:807 aifDeviceIndex=0

      # 00004.2014.03.12_15:35:18.639(+00.044) PSGPUWin.cpp:814 aifDevice[0]={ cb=424 StateFlags=0x00000005 DeviceName=\\\\.\\DISPLAY1 DeviceString=Intel(R) HD Graphics 4000 DeviceID=PCI\\VEN_8086&DEV_0166&SUBSYS_181D103C&REV_09 DeviceKey=\\Registry\\Machine\\System\\CurrentControlSet\\Control\\Video\\{6F182624-D296- 438A-B618-1586E7E47049}\\0000}

      # 00005.2014.03.12_15:35:18.639(+00.000) PSGPUWin.cpp:849 aifNumContexts=1

      # 00006.2014.03.12_15:35:18.639(+00.000) PSGPUWin.cpp:855 wmiDevice[0] Name=NVIDIA GeForce GT 630M 

      # 00007.2014.03.12_15:35:18.639(+00.000) PSGPUWin.cpp:864 NO MATCH FOUND

      # 00008.2014.03.12_15:35:18.639(+00.000) PSGPUWin.cpp:855 wmiDevice[1] Name=Intel(R) HD Graphics 4000

      NumGPUs=1

      gpu[0].OGLVersion="3.0"

      gpu[0].MemoryMB=2112

      gpu[0].RectTextureSize=8192

      gpu[0].Renderer="Intel(R) HD Graphics 4000"

      gpu[0].RendererID=0

      gpu[0].Vendor="Intel"

      gpu[0].VendorID=0

      gpu[0].HasNPOTSupport=1

      gpu[0].DriverVersion="9.18.10.3071"

      gpu[0].Driver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10 iumd32"

      gpu[0].DriverDate="20130319000000.000000-000"

      gpu[0].CompileProgramGLSL=1

      gpu[0].TestFrameBuffer=1

      # 00009.2014.03.12_15:35:18.689(+00.050) PSLogging.h:245 GPUHardware::DoCheckOCLCUDA begin

      # 00010.2014.03.12_15:35:18.689(+00.000) PSGPUHardware.cpp:443 GPUHardware::DoCheckOCLCUDA: if (!AIF::OCL::Library::isInitialized() && AIF::OCL::Library::isOpenCLAvailable())

      # 00011.2014.03.12_15:35:18.945(+00.256) PSGPUHardware.cpp:446 GPUHardware::DoCheckOCLCUDA: AIF::OCL::Library::initialize();

      # 00012.2014.03.12_15:35:18.945(+00.000) PSGPUHardware.cpp:455 GPUHardware::DoCheckOCLCUDA: if (AIF::OCL::Library::isInitialized())

      # 00013.2014.03.12_15:35:18.945(+00.000) PSGPUHardware.cpp:458 GPUHardware::DoCheckOCLCUDA: TemporaryContext ctx(*fContext);

      # 00014.2014.03.12_15:35:18.945(+00.000) PSGPUHardware.cpp:468 GPUHardware::DoCheckOCLCUDA: AIF::OCL::ContextProperties properties(*iPlatform);

      # 00015.2014.03.12_15:35:18.945(+00.000) PSGPUHardware.cpp:475 GPUHardware::DoCheckOCLCUDA: DoUpdateProperties(properties, ctx);

      # 00016.2014.03.12_15:35:18.945(+00.000) PSGPUHardware.cpp:482 GPUHardware::DoCheckOCLCUDA: AIF::OCL::Context context(properties, *iDev);

      # 00017.2014.03.12_15:35:18.953(+00.008) PSGPUHardware.cpp:485 GPUHardware::DoCheckOCLCUDA: sVersion='OpenCL 1.2 '

      # 00018.2014.03.12_15:35:18.953(+00.000) PSGPUHardware.cpp:491 GPUHardware::DoCheckOCLCUDA: oclVersion='OpenCL 1.2 '

      # 00019.2014.03.12_15:35:18.953(+00.000) PSGPUHardware.cpp:503 GPUHardware::DoCheckOCLCUDA: DoOCLVersionOK('1.2 ')

      # 00020.2014.03.12_15:35:18.953(+00.000) PSGPUHardware.cpp:507 GPUHardware::DoCheckOCLCUDA: DoOCLVersionOK returns true

      # 00021.2014.03.12_15:35:18.953(+00.000) PSGPUHardware.cpp:511 GPUHardware::DoCheckOCLCUDA: oclResult='1.2 ', cudaResult=''

      # 00022.2014.03.12_15:35:18.955(+00.002) PSGPUHardware.cpp:468 GPUHardware::DoCheckOCLCUDA: AIF::OCL::ContextProperties properties(*iPlatform);

      # 00023.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:475 GPUHardware::DoCheckOCLCUDA: DoUpdateProperties(properties, ctx);

      # 00024.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:482 GPUHardware::DoCheckOCLCUDA: AIF::OCL::Context context(properties, *iDev);

      # 00025.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:526 GPUHardware::DoCheckOCLCUDA: result=1

      # 00026.2014.03.12_15:35:18.955(+00.000) PSLogging.h:260 GPUHardware::DoCheckOCLCUDA end duration=0.266

      gpu[0].OCLPresent=1

      gpu[0].OCLVersion="1.2 "

      gpu[0].CUDASupported=0

      # 00027.2014.03.12_15:35:18.955(+00.000) PSLogging.h:245 GPUHardware::MeasureOCLBandwidth begin

      # 00028.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:540 GPUHardware::MeasureOCLBandwidth: if (!AIF::OCL::Library::isInitialized() && AIF::OCL::Library::isOpenCLAvailable())

      # 00029.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:552 GPUHardware::MeasureOCLBandwidth: if (AIF::OCL::Library::isInitialized())

      # 00030.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:555 GPUHardware::MeasureOCLBandwidth: TemporaryContext ctx(*fContext);

      # 00031.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:566 GPUHardware::MeasureOCLBandwidth: AIF::OCL::ContextProperties properties(*iPlatform);

      # 00032.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:573 GPUHardware::MeasureOCLBandwidth: DoUpdateProperties(properties, ctx);

      # 00033.2014.03.12_15:35:18.955(+00.000) PSGPUHardware.cpp:580 GPUHardware::MeasureOCLBandwidth: AIF::OCL::Context context(properties, *iDev);

      # 00034.2014.03.12_15:35:18.963(+00.008) PSGPUHardware.cpp:582 GPUHardware::MeasureOCLBandwidth: AIF::OCL::CommandQueue cq(context, *iDev, false, true);

      # 00035.2014.03.12_15:35:18.965(+00.002) PSLogging.h:245 GPUHardware::checkBandwidthCL begin

      # 00036.2014.03.12_15:35:18.965(+00.000) PSGPUHardware.cpp:740 GPUHardware::checkBandwidthCL: clCreateBuffer d_idata nbytes=16777216

      # 00037.2014.03.12_15:35:18.968(+00.003) PSGPUHardware.cpp:743 GPUHardware::checkBandwidthCL: clCreateBuffer d_odata nbytes=16777216

      # 00038.2014.03.12_15:35:18.970(+00.002) PSGPUHardware.cpp:748 GPUHardware::checkBandwidthCL: clFinish

      # 00039.2014.03.12_15:35:18.971(+00.001) PSGPUHardware.cpp:750 GPUHardware::checkBandwidthCL: copy 512 iterations

      # 00040.2014.03.12_15:35:18.971(+00.000) PSGPUHardware.cpp:760 GPUHardware::checkBandwidthCL: totalSeconds=0, memcpyIterations=0

      # 00041.2014.03.12_15:35:18.992(+00.021) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 0

      # 00042.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 0 is 0.00178432

      # 00043.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 1

      # 00044.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 1 is 0.00170448

      # 00045.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 2

      # 00046.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 2 is 0.00178072

      # 00047.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 3

      # 00048.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 3 is 0.00211616

      # 00049.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 4

      # 00050.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 4 is 0.00181296

      # 00051.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 5

      # 00052.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 5 is 0.0017968

      # 00053.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 6

      # 00054.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 6 is 0.00169744

      # 00055.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 7

      # 00056.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 7 is 0.00170152

      # 00057.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 8

      # 00058.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 8 is 0.00191168

      # 00059.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:816 GPUHardware::timeBandwidthCL: executionTime for event 9

      # 00060.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:818 GPUHardware::timeBandwidthCL: executionTime for event 9 is 0.00190256

      # 00061.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:822 GPUHardware::timeBandwidthCL: totalSeconds=0.0182086

      # 00062.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:762 GPUHardware::checkBandwidthCL: seconds=0.0182086

      # 00063.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:770 GPUHardware::checkBandwidthCL: maxBW=1.84278e+010

      # 00064.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:776 GPUHardware::checkBandwidthCL: clFinish

      # 00065.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 0

      # 00066.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 1

      # 00067.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 2

      # 00068.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 3

      # 00069.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 4

      # 00070.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 5

      # 00071.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 6

      # 00072.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 7

      # 00073.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 8

      # 00074.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:782 GPUHardware::checkBandwidthCL: clReleaseEvent 9

      # 00075.2014.03.12_15:35:18.992(+00.000) PSGPUHardware.cpp:788 GPUHardware::checkBandwidthCL: releasing

      # 00076.2014.03.12_15:35:18.994(+00.002) PSGPUHardware.cpp:792 GPUHardware::checkBandwidthCL: result=1.84278e+010

      # 00077.2014.03.12_15:35:18.994(+00.000) PSLogging.h:260 GPUHardware::checkBandwidthCL end duration=0.029

      # 00078.2014.03.12_15:35:18.994(+00.000) PSGPUHardware.cpp:585 bytesPerSecond=1.84278e+010

      # 00079.2014.03.12_15:35:18.994(+00.000) PSGPUHardware.cpp:597 GPUHardware::MeasureOCLBandwidth: maxBytesPerSecond=1.84278e+010

      # 00080.2014.03.12_15:35:18.994(+00.000) PSGPUHardware.cpp:603 GPUHardware::MeasureOCLBandwidth: bandwidth sufficient, measurement stopped

      # 00081.2014.03.12_15:35:18.996(+00.002) PSGPUHardware.cpp:616 GPUHardware::MeasureOCLBandwidth: result=1.84278e+010

      # 00082.2014.03.12_15:35:18.996(+00.000) PSLogging.h:260 GPUHardware::MeasureOCLBandwidth end duration=0.041

      gpu[0].OCLBandwidth=1.84278e+010

      snifferEnd="2014-03-12_15:35:18"