Welcome to Adobe Forum,
I would request you to change the browser & clear the cookies & then use different browser.
Please refer to these links for resolution:
If the order for Creative Cloud Team is placed from Adobe, then you need to login to Creative.adobe.com using the same email address of purchase; instead of logging into https://adminconsole.adobe.com. You should get an option for sending invitations according to the number of seats purchased.
The Creative Cloud one is here:
although in this case you may fine this thread more useful:
It can be a temporary issue too, please try to log in after some time.
Do let us know if the issue persists.
to answer your last question first: Yes, the issue persists!
none of the threads you've mentioned was answered. And they are really old.
I'd expect Adobe to invest a little more in the tools, which the poor license admins of Adobe's customers have to use in order to save Adobe's effort and money!
There is a ticket booked under your E-mail, the case number is 0212606872, Support had asked you to contact reseller if you want to know the primary admin as we checked and see that the Adobe Creative Cloud Teams was assigned to alternative email address.
This might be the reason you are unable to sign in to Admin Console. The Program Administrator can only sign in to Admin Console and assign the team seat to different user.
Please contact Adobe Support again if required.
thanks a lot for your help: I’ve forwarded your mail to our reseller. Shortly after that I received a new invitation to the portal, which fully worked. It seems that the reseller didn’t use the correct mail address = Adobe ID for the login of the program administrator.
Mit freundlichen Grüßen, kind regards, con mis mejores saludos
Director Global IT
Grünenthal Pharma GmbH & Co. KG
Phone +49 241 569-2428
Facsimile +49 241 569 3702
Grünenthal Pharma GmbH & Co. KG, 52099 Aachen Germany
Vorsitzender des Aufsichtsrates: Dr. Wilhelm Moll
Geschäftsführer: Prof. Dr. Eric-Paul Pâques (Vorsitzender), Dott. Alberto Grua, Dr. Klaus-Dieter Langner
Sitz der Gesellschaft: Aachen. Registergericht: Amtsgericht Aachen, HRB Nr. 3546 Ust.-ID (VAT): DE 121737755 St.Nr. 201/5937/2986
Lieferanschrift: Zieglerstraße 6, 52078 Aachen, Tel.: +49 241 569-0, Fax: +49 241 569-1502 Korrespondenz: Grünenthal GmbH, 52099 Aachen, Deutschland www.grunenthal.com<http://www.grunenthal.com/>
Gesendet: Montag, 7. Juli 2014 20:16
An: Bernhard, Ralph-Peter
Betreff: error when we try to start session in https://adminconsole.adobe.com
error when we try to start session in https://adminconsole.adobe.com
You are welcome !!