12 Replies Latest reply on Feb 23, 2015 10:14 PM by shreya

    Check activation error

    mpeters49

      I keep getting am error Check Activation!  message when I try to load a book into Digital Editions 3.0.  My computer shows to be authorized with my Adode ID.  What seems to be problem?

        • 1. Re: Check activation error
          ruxandrab91609354

          Did you find out how to remedy this problem? I have the same with the new version of digital editions...

          • 2. Re: Check activation error
            duncanw5973893

            I had ADE 4 on my laptop for downloading Public Library books, had to remove it after all the installation and authenticating... Kobo told me to install ADE 3.0 but now I have the "ERROR: Check Activation" message too!  What do I do?  Is there somewhere I can ask a Adobe Tech?  I have spent way too much time on this.  HELP!

            • 3. Re: Check activation error
              marydonkers

              I am having the same problem.  I bought a KOBO H2O and I haven't been able to use it.  I have ADE 3.0.1, deauthorized it and reauthorized it but keeping getting "Error! Check Activation" message.  I've had my KOBO for two months and have yet to read a book!  Please help!

              • 4. Re: Check activation error
                ruxandrab91609354 Level 1

                Hi! I have followed these steps (with the latest version of ADE) and get rid of the authorization message.

                STEP 1: Selected "library" -> pressed ctlr + shift + D -> chose "erase authorization" and validated this choice.

                STEP 2:  selected help -> "authorize computer" and wrote my ID etc.

                • 5. Re: Check activation error
                  jasminec96066689

                  I had the same problem with Windows version 4.0.2. I uninstalled it and installed Adobe Digital Editions 3.0 for Windows instead and was able to open my e-book.

                  • 6. Re: Check activation error
                    raffaellac67408232

                    Me too!!!!!!!! :-( I hate ADE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                    • 7. Re: Check activation error
                      ruxandrab91609354 Level 1

                      I would tend to agree. I had no idea ADE was still at such experimental level - with a double digit market growth, the ebooks market (US) would deserve something more reliable, esp. coming from super Adobe!!! The accent should lie on how to make reading most enjoyable and interactive - after of course being fully reliable - which is the very basic thing about sw! I am afraid I will no longer order books that run on ADE - although this would enable me to receive some French books I am really interested in when they are released... I will turn to good old hard cover in the case (and the French market in just starting to develop)

                      • 8. Re: Check activation error
                        tystyl

                        I am having the same issue, have de-authorized and re-authorized several times. Cannot seem to get Customer Care to respond in their "24/7" chat. Really getting annoyed!

                         

                        +UPDATE+  I fixed it, I uninstalled ADE 4.0 and installed ADE 3.0

                                               After deauthorizing my computer (again) and reauthorizing it, the program allowed me to download my books.

                        download ADE 3.0 here: Adobe Digital Editions downloads

                        • 9. Re: Check activation error
                          thulani333

                          I had the same problem. I paid for the digital copy of the book ,and when I tried to follow suggested steps i failed . 1. ADE could not be written on my Hard Drive!. Then

                          I had to go to Adobe ,downloaded the ADE 4. Then created the ID, when I had to download the book I got error message. Wiley had to e-mail me the book and when I tried to drop it on ADE i got this message - I had to go to Help ,then deauthorise the computer ,then authorise again and then the download began and I have the book.

                          So it appears you need to deauthorise and authorise your computer .

                          • 10. Re: Check activation error
                            deborahc45346416

                            I have the same problem. My school tech spent almost an hour uploading all the components, only to get the Error! Check Activation. So how does this problem get fixed? Pls help.

                            • 11. Re: Check activation error
                              hansg82954035

                              I have the same  problem, even when I have installed ADE3.. So, for our holiday-trip we had to carry books and now home still the same problem  to load books from my library towards my PC.  However no problem to  load books from free side  like Gutenberg.org !!

                              • 12. Re: Check activation error
                                shreya Adobe Employee

                                For this problem, you need to deauthorize and authorize ADE again.

                                Launch ADE

                                 

                                Help -> Erase authorization.

                                ADE will be deauhorized.

                                 

                                Now again AUTHORIZE ADE

                                Help-> authorize computer.