10 Replies Latest reply on Mar 18, 2014 7:46 AM by Kristian B

    Photoshop CS6 & CC shuts down right after startup

    Kristian B

      Hello!

       

       

      I've just got my self new lisence for adobe Lightroom, PS CC & CS6. Previously I had just PS CS5. Problem is that I can't get PS CS6 nor PS CC to start up, or more accurately to stay on more than one second. Now I'm asking help to get just the CS6 to work, as when that problem is solved, I believe also the CC -problem is solved too, as the problem is excatly the same. Lightroom works fine.

       

      What happens when I now start up CS6; everything loads just fine, no errors or anything that is abnormal. At first time when I started CS6, I got a warning message (this is a translation from finnish to english so it might not be to the letter): "photoshop detected graphic cards that are not officially supported. If there are problems, remove the selection from settings, performance settings - use graphics processor". I haven't seen this message later (except when I tried CS6 with different windows account).

       

      When cs6 (or cc) is started there's time about one second to open a menu window, when a window is succesfully opened the program stays on, and I can use any menu window that I want, and I can change any options. Right after menus are closed, the program closes. Mysterious. But, because of that, I'm able to go to the "performance settings" and try different selections - I've tried deselect the "use GPU", and I've tried to use all of the advanced settings (basic, normal, advanced), but the "USE OPENCL" choise is allways grayed out, and i'm not able to select that. Also cs6 detects my gpu right.

       

      I thing this has something to do with GPU as the above message says, I just don't know what to try anymore.

       

      Now what have I tried and what's done (using admin rights):

      - updated both nvidia gpu drivers (three different drivers been tried) and intell drivers

      - installation and removing

      - removed ps cs5

      - used adobe cleaning tool

      - used two differend registry cleaning tools (cc cleaner / wise cleaner) before installations

      - used shift when starting

      - disabled the gpu sniffer

      - tried logging out from creative cloud

      - deleted FNTCACHE.DAT from /system32

      - Tried different 3d settings from NVidia control panel only for the photoshop.exe (tried forcing Nvidia GPU, tried different cuda GPU settings

       

       

      Using:

      Asus 13,3" i5-2430m, 4gb ram, NVidia Geforce GT 520M, 1gb + intel hd graphics 3000

      Operating System: Windows 7 64-bit (finnish language)

       

       

      Adobe system information (most translated to english):

      Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 2

      Logical processor count: 4

      Processor speed: 2394 MHz

      Built-in memory: 4001 MB

      Free memory: 1798 MB

      Memory available to Photoshop: 3367 MB

      Memory used by Photoshop: 71 %

      Image tile size: 128K

      Image cache levels: 4

       

       

      OpenGL-draw: Available

      OpenGL-piirtotila: normal

      OpenGL, normaalitilan salliminen: True

      OpenGL, lisäasetusten salliminen: True.

      OpenGL, allow old GPU's: Not detected

      OpenCL Not available

      OpenGL-versio: 2.1

      Videon nelikulmaisen kuvion koko: 16384

      OpenGL-muisti: 1024 Mt

      DisplayCard vendor: NVIDIA Corporation

      DisplayCard : GeForce GT 520M/PCIe/SSE2

      Display: 1

      display limits: ylä= 0, vasen= 0, ala= 768, oikea= 1366

      Displaycard number: 2

      Displaycard: Intel(R) HD Graphics Family

      Driver version: 8.15.10.2291

      Driver Date: 20110127000000.000000-000

      Displaycard Drivers: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

      Display: 1366 x 768 x 4294967296 colors

      Displaycard name: Intel(R) HD Graphics Family

      Displaycard memory: 1809 Mt

      Displaycard number: 1

      Displaycard: NVIDIA GeForce GT 520M   

      Driver version: 9.18.13.3489

      Driver date: 20140208000000.000000-000

      Displaycard Drivers: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      display:

      Displaycard: NVIDIA GeForce GT 520M   

      Displaycard memory: 1024 Mt

      serialnumber: 96040830714407508674

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\ANNE-M~1\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

      C:\, 279,5G, 123,3G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set