Welcome to Adobe Forum,
Please follow the step.
- Close the Creative Cloud application.
- Navigate to the OOBE folder.
- Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
- Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
- Delete the opm.db file.
- Launch Creative Cloud.
Note : Please refer to http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Please let us know if this was helpful.
That worked. Why isn’t this solution in the solutions help online? Would stop people getting frustrated.
Ocean Recording & Computers Australia
1 person found this helpful
You are welcome !! My apologies for the inconvenience. Do feel free to post here in future.