1 2 Previous Next 62 Replies Latest reply on Nov 16, 2017 6:15 PM by shawnl14523116 Branched to a new discussion.

    Creative cloud wants to make changes

    ElectricArtist Level 1

      I get an annoying popup that tells me "Creative Cloud wants to make changes" and asks for my CC password. But when I enter the password it won't accept it. But if I press CANCEL, the popup returns in five seconds. I know the password is correct because I can log into CC and also my adobe account.

       

      I thought maybe it was a virus, but if so, it has infected both my work and home Macs. The only way to rid myself of this popup (which sits on top of everything) is to quit creative cloud. I have asked Adobe for help but they've shrugged their shoulders.

       

      Anyone else had this issue?

        • 1. Re: Creative cloud wants to make changes
          Abhijit Kr. Adobe Employee

          Hi ElectricArtist,

           

          Could you please provide us the screenshot of the pop up so we try to find why it is prompting.

           

          Regards,

          Abhijit

          • 2. Re: Creative cloud wants to make changes
            ElectricArtist Level 1

            Hi Abhijit,

             

            Screenshot attached.

             

            One thing to note, in the NAME field, my work computer name is Gary Crilley and this is what shows. My home computer name is GaryC and that's what has come up. Obviously my Adobe login in my email address, but changing the name as well as entering the password makes no difference. It just shakes and remains in place. Until I quit CC.

             

            cheers

            Gary Crilley

            gary.crilley@gmail.com

            022 641 9458

            • 3. Re: Creative cloud wants to make changes
              Abhijit Kr. Adobe Employee

              HI Gary,

               

              I am sorry but your attachment is not visible. Please insert the image again.

               

              Regards,

              Abhijit

              • 4. Re: Creative cloud wants to make changes
                ElectricArtist Level 1

                I will insert it in the body of the message.

                • 5. Re: Creative cloud wants to make changes
                  Nancy OShea Adobe Community Professional & MVP

                  Don't use e-mail.  Log in to the web forum and use the Camera Icon to insert an image into your reply.  That's the only way it will come through.

                   

                   

                  Nancy O.

                  1 person found this helpful
                  • 7. Re: Creative cloud wants to make changes
                    Abhijit Kr. Adobe Employee

                    Hi Gary,

                     

                    This screen is asking for your Computer Password to make the necessary changes. It's Mac mechanism to authenticate whether you are the Admin user or not.

                     

                    Please enter your Mac password to complete the changes.

                     

                    Regards,

                    Abhijit

                    4 people found this helpful
                    • 8. Re: Creative cloud wants to make changes
                      ElectricArtist Level 1

                      Awesome, thanks. I didn't even think of that.

                      • 9. Re: Creative cloud wants to make changes
                        Torunn Momtazi

                        hi, I also get this message, and repeatedly so over the last week. While I have entered my system password a couple of times, I'm concerned as:

                        -it keeps popping up I would say almost daily

                        -there is no feedback as to what changes are being made

                        -there are no application updates due (all apps in my desktop app/cc control panel are ticked green as in they require no update)

                         

                        I have therefore the last two days optioned for cancel.

                        Could you give some update as to what changes cc are implementing and as to why it's almost a daily occurence?

                        • 10. Re: Creative cloud wants to make changes
                          Mike Custode

                          I'm having the same issue. It's never done this before and now it pops up everytime I log on.

                          • 11. Re: Creative cloud wants to make changes
                            Torunn Momtazi Level 1

                            hi Mike,

                            Mine has now gone quiet or back to normal so to say with occacional update requests occurring where I'm notified of what is taking place. I'm still not quite sure what did go on, but at some stage I had to reset my Adobe password. (Note that that is the Adobe and not the OSX operative system password). Since then it seems to run ok. I get all the notifications as to what changes / updates are taking place and it's no longer a daily occurance.

                            Still leaves me a bit uneasy though given last year's password /accounts issues.

                            I did chat with customer support, but no real explaination as to what this could have been. They seemed happy with the reset password scenario.

                            • 12. Re: Creative cloud wants to make changes
                              Mike Custode Level 1

                              Thanks, Torunn. I appreciate the info. I'll see if it keeps up and try the password reset.

                               

                              Mike

                              • 13. Re: Creative cloud wants to make changes
                                dSparks Level 1

                                I, too, was having the exact same issue just today and took your advice of changing the Adobe password. I'm also a little wary of Adobe's hiccups since the security breach months ago. The dialog no longer appears but what I did notice was that I had to agree to the license and terms again. I'm wondering if that was the case; renewing the license agreement so you wouldn't have to go through all that? If so, it would have been nice to have some indication from Adobe.

                                 

                                UPDATE:

                                Apparently, the changing of the password was of no use. Yesterday and today, when restarting my machine, the dialog came back. The only workaround thus far is to Quit CC and then restart.

                                 

                                To Adobe:

                                With the past security breach we experienced with your company, CC users are not too trusting to give CC access to our computers automatically when there is no reason given nor can one be found. Especially, after reading above, when other users have contacted Adobe help and even THEY don't know why.

                                 

                                Give us a clear, concise yet succinct REASON to what this is doing and why, and we will be a little more responsive than the usual privacy paranoia. Just telling us, "This screen is asking for your Computer Password to make the necessary changes. It's Mac mechanism to authenticate whether you are the Admin user or not." is insufficient. It's not smart computing to give permission for changes when the very application itself nor the "staff" won't tell us what changes or why it's making those changes.

                                 

                                updated by: dSparks

                                • 14. Re: Creative cloud wants to make changes
                                  donatelo

                                  I would like to add my two cents, I work in  fast paced production enviorment and having to deal with this annoying piece of nag ware for the last two days is pushing the limits, I gave in and let it do what ever it think that needs to to stop bugging me, there is no way to tell what it is doing or when it has stoped but whatever it was up to it slowwed my computer toi a crwal just before everything came crashing down- I have a word for adobe -GET THIS OUT OF HERE-

                                  • 15. Re: Creative cloud wants to make changes
                                    catker

                                    Same problem. Have changed my Adobe password and turned off Creative Cloud, but it keeps popping up. Not interested in crashing my computer. Can someone at Adobe please address this issue?

                                    • 16. Re: Creative cloud wants to make changes
                                      Bytehoven Level 1

                                      To Abhijit: If it is a “Mac mechanism,” then why does it display the CC logo in the box?

                                       

                                      To dSparks: Changing your Adobe password will have no effect because it is asking for your computer password, not your Adobe password. You are right to be worried considering the recent security breach.

                                       

                                      To donatelo: “whatever it was up to it slowed my computer to a crawl” — I too work in a fast-paced production environment, and I cannot afford to have my computer slowed down to a crawl. Thank you very much for the warning.

                                       

                                      My response: I have quit out of the CC app and will not launch it again until I hear that this has been dealt with or a reasonable explanation is provided for this password request. I cannot recall any other company ever asking for my computer administrator password except Apple. If the dialog box didn’t have the CC logo on the Alert icon, I would have assumed it was my OS trying to protect me, but seeing that in the dialog box freaked me out! No way! Particularly after the breach of security we recently experienced…

                                      • 17. Re: Creative cloud wants to make changes
                                        Abhijit Kr. Adobe Employee

                                        Hi Bytehoven,

                                         

                                        I understand your concern regarding the security breach happened sometime back but this issue is totally different.

                                         

                                        Yes, you are right this Prompt if of Adobe but this prompt is popping up to Authenticate yourself so you can allow the Adobe applications to make the necessary changes in it.

                                         

                                        This option may come on Windows too if the user is not an Admin. On Mac this may come by default if any applications needs Admin right to launch the application or make any necessary changes.

                                         

                                        Also you mentioned that after this recent change you Machine is responding very slow. Could you please launch Activity Monitor and check which process is utilising the most of your Memory and Processor and close those which are not necessary after checking what excatly they are for.

                                         

                                        Hope this answers your query.

                                         

                                        Regards,

                                        Abhijit

                                        • 18. Re: Creative cloud wants to make changes
                                          donatelo Level 1

                                          This is ridiculous, I am not wasting my time trying to enter a legitimate argument, this is a faulty piece of nagware. I want adobe to remove it from my computer before I send you a bill I am MAD AS HELLL

                                          • 19. Re: Creative cloud wants to make changes
                                            Rootside

                                            This dialog box is appearing out of the blue (after a restart), and it doesn’t give any information. Nothing in the Creative Cloud app indicates that there are updates waiting.

                                             

                                            Why are you not answering the question why the box carries no information about what changes will be made? Is it because you don’t know whether this dialog box is legitimate?

                                            • 20. Re: Creative cloud wants to make changes
                                              Abhijit Kr. Adobe Employee

                                              Hi Rootside,

                                               

                                              There are lots of changes happened in the way CC desktop apps works. Our Engineers are making it more stable by providing bug fixes so the users don't face any issues. The prompt is asking you to complete the changes it has made in the application. If you decline then it will revert the changes and will again ask whenever you launches the app.

                                               

                                              I hope it answers your query.

                                               

                                              Regards,

                                              Abhijit

                                              • 21. Re: Creative cloud wants to make changes
                                                Rootside Level 1

                                                No, it’s asking me after every restart. I did enter my password in good faith, and after another restart, it’s asking me again.

                                                 

                                                I’m getting very concerned now – there is no indication about changes made in CC app’s Home tab, it doesn’t say anything about bug fixes or stability issues.

                                                 

                                                Do you know what’s going on?

                                                • 22. Re: Creative cloud wants to make changes
                                                  Abhijit Kr. Adobe Employee

                                                  Hi Rootside,

                                                   

                                                  Please try creating a new Admin account and check whether it is doing the same thing.

                                                   

                                                  Regards,

                                                  Abhijit

                                                  • 23. Re: Creative cloud wants to make changes
                                                    Rootside Level 1

                                                    I did something else: I deleted all cache files in my Library folder – that appears to have helped.

                                                    • 24. Re: Creative cloud wants to make changes
                                                      dSparks Level 1

                                                      Abhijit Kr. wrote:

                                                       

                                                      ...Our Engineers are making it more stable by providing bug fixes so the users don't face any issues. The prompt is asking you to complete the changes it has made in the application. If you decline then it will revert the changes and will again ask whenever you launches the app...

                                                      This is incorrect. Whenever I quit the app and relaunch, it never comes back. It only appears when I restart the machine. There is no need to check my Admin rights as I'm the only one using this computer and not connected to a network. It's apparent by your bureaucratic answers that you really don't know what's going on and have no desire to rectify the issue.

                                                       

                                                      This is not a different issue from the security breach. We have valid concern that this is a bug or hack; given your lack of answers, no documentation of the fixes or stability issues, and giving instruction to "launch Activity Monitor and check which process is utilising the most of your Memory and Processor" and "try creating a new Admin account and check whether it is doing the same thing" to two different users.

                                                       

                                                      If, indeed, this is your version of "more stable", then Adobe has epically failed.

                                                      • 25. Re: Creative cloud wants to make changes
                                                        sunixxia

                                                        Several Mac users in my department started experiencing the "Creative Cloud wants to make changes" pop up. We do not administer our accounts and must put in a call to a help desk and then wait for them to enter the admin password. This is happening after every restart. This problem started for us after the last Creative Cloud update. This is causing a MAJOR workflow problem!

                                                         

                                                        I rebooted because, as others have noted, InDesign slows down to a crawl. I can't work at a crawl and I can't work with the pop-up every 5 seconds. I'm not even using InDesign CC because we are unable to use it with our DAM at this time. I'm using InDesign CS6.

                                                         

                                                        Adobe, you need to post a fix or push one out, quick, fast, and in a hurry!

                                                        • 26. Re: Creative cloud wants to make changes
                                                          Larry Auerbach Level 1

                                                          I've gotten this message every time I boot up or restart my Mac since the last Creative Cloud software update I did  a few days ago. It never happened before this last update.

                                                           

                                                          It's a novel change from the AI2EI error I would get whenever the Creative Cloud software gets an update, another phemomenon that persists despite following Adobe's and other Adobe forum users' instructions about how to resolve it. Luckily, neither of these interfere with my use of the Creative Cloud applications like Photoshop, InDesign, etc.

                                                          • 27. Re: Creative cloud wants to make changes
                                                            Inprov Ryan Level 1

                                                            I too am having this problem. It happens every day at work. I am not an administrator on my computer, so I have to wait until our IT guy has time to come over to my desk to authenticate. It's incredibly annoying because it keeps happening with no apparent reason. I have an idea, Adobe, why don't you tell me exactly what you need done instead of a vague "Creative Cloud wants to make changes" prompt? That's how you can really help with security.

                                                            • 28. Re: Creative cloud wants to make changes
                                                              Preran Adobe Employee

                                                              One of our users reported today that the problem was overcome by clearing the user cache in Mac. Can you try and let us know if it works for you?

                                                              • 30. Re: Creative cloud wants to make changes
                                                                Rootside Level 1

                                                                To be more precise:

                                                                 

                                                                I went to my user accounts’ Library folder and deleted everything in the Caches folder (not the Caches folder itself!), then rebooted the Mac. You can find detailed instructions on the web if you’re not sure.

                                                                 

                                                                As for the possible causes, there was a recent update to InDesign, and I also recently connected my Typekit account to Creative Cloud. I can’t tell if either of these caused the problem – perhaps it’s a clue.

                                                                 

                                                                £47/month, guys. I expect better.

                                                                • 31. Re: Creative cloud wants to make changes
                                                                  Rootside Level 1

                                                                  Larry Auerbach wrote:

                                                                   

                                                                  Do you mean these user caches?

                                                                  http://osxdaily.com/2011/12/08/delete-user-caches-in-mac-os-x/

                                                                   

                                                                  Yes. I rebooted a few times since then, and the problem hasn’t occured again.

                                                                  • 32. Re: Creative cloud wants to make changes
                                                                    Larry Auerbach Level 1

                                                                    Rootside, thanks. I'll try this and see if it works.

                                                                    • 33. Re: Creative cloud wants to make changes
                                                                      dSparks Level 1

                                                                      Nope. Didn't work for me. Still pops up.

                                                                      Preran wrote:

                                                                       

                                                                      One of our users reported today that the problem was overcome by clearing the user cache in Mac. Can you try and let us know if it works for you?

                                                                      • 34. Re: Creative cloud wants to make changes
                                                                        Vikas Talwar Adobe Employee

                                                                        Hi Larry/dSparks,

                                                                         

                                                                        Can we have a quick connect session to see what is happening on you machine. Could you please drop am an email on vitalwar@adobe.com with your time preference . 

                                                                         

                                                                        Thanks

                                                                        Vikas Talwar  

                                                                        • 35. Re: Creative cloud wants to make changes
                                                                          donatelo Level 1

                                                                          Hi, I have been dealing with this annoying piece of nagware for the past week, the solutions that have been offered by some of the users here, unfortunately are not helpful in my situation. Adobe, you have as yet not address this issue and I would like to know at what point you intend to.

                                                                          • 36. Re: Creative cloud wants to make changes
                                                                            Small Town Gal Level 1

                                                                            Hi, All,

                                                                             

                                                                            Just wanted to add my two cents worth.  I'm experiencing the same password sign in requirement every time I restart my Mac.  I also had repeated sign in requests for InDesignCC, PhotoshopCC, IllustratorCC, etc., after the latest updates, but that seems to have stopped.

                                                                             

                                                                            I recently installed another Cloud service through my website service provider, (Adobe Cloud is very temperamental and doesn't work 95% of the time) and the "Adobe Creative Cloud wants to make changes -- type your password to allow this" box started appearing upon computer start up immediately after that new Cloud installation.  I thought that the new Cloud service might be causing some conflict with Adobe, because they are both active, but there were numerous updates from Adobe about the same time, so I'm not sure what's to blame.  You folks don't seem to have these issues.  It would be great not to have to sign in every morning!

                                                                            Small Town Gal

                                                                            • 37. Re: Creative cloud wants to make changes
                                                                              catker Level 1

                                                                              I typed in my password but it doesn't go away, especially once you reboot. I also tried the library cache suggestion, without success. If you cancel the request for your password (takes a few times) and shut down Creative Cloud, you can reopen CC without getting the request. My guess? It's something in the last InDesign update. I haven't updated it on my second computer and I'm not having any problems. Is anyone at Adobe trying to address this?

                                                                              • 38. Re: Creative cloud wants to make changes
                                                                                Larry Auerbach Level 1

                                                                                catker, you might be right about the latest InDesign update. My Mac's /Library/Logs/Adobe/Installers/Adobe InDesign 9.2.1 log file tells me that I Installed the InDesign update on 3/25/14, which is around the time I started seeing Creative Cloud requesting my password everytime I booted up. I've recently opened the Mac's Console utility and watched it as I enter the password when Creative Cloud asks for it. What I see is this:

                                                                                 

                                                                                Apr  6 15:53:18 Larrys-Mac-Pro authexec[406]: executing /Applications/Utilities/Adobe Creative Cloud/CoreExt/../Utils/Creative Cloud Helper

                                                                                Apr  6 15:53:18 Larrys-Mac-Pro ReportCrash[410]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

                                                                                Apr  6 15:53:20 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[409] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155320_localhost .crash

                                                                                Apr  6 15:53:24 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:53:24 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Alignment Panel.mxi: File exists

                                                                                Apr  6 15:53:25 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[412] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155325_localhost .crash

                                                                                Apr  6 15:53:25 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211712_localhost.crash

                                                                                Apr  6 15:53:30 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:53:30 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Article Panel.mxi: File exists

                                                                                Apr  6 15:53:31 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[417] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155331_localhost .crash

                                                                                Apr  6 15:53:31 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211718_localhost.crash

                                                                                Apr  6 15:53:36 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:53:36 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Asset Library Panel.mxi: File exists

                                                                                Apr  6 15:53:37 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[419] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155337_localhost .crash

                                                                                Apr  6 15:53:37 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211725_localhost.crash

                                                                                Apr  6 15:53:42 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:53:42 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Asset PubLibrary.mxi: File exists

                                                                                Apr  6 15:53:43 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[423] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155343_localhost .crash

                                                                                Apr  6 15:53:43 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211731_localhost.crash

                                                                                Apr  6 15:53:48 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:53:48 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Assignment UI.mxi: File exists

                                                                                Apr  6 15:53:50 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[425] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155350_localhost .crash

                                                                                Apr  6 15:53:50 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211737_localhost.crash

                                                                                Apr  6 15:53:55 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:53:55 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_BNUI.mxi: File exists

                                                                                Apr  6 15:53:56 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[427] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155356_localhost .crash

                                                                                Apr  6 15:53:56 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211743_localhost.crash

                                                                                Apr  6 15:54:01 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:54:01 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Book Panel.mxi: File exists

                                                                                Apr  6 15:54:02 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[430] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155402_localhost .crash

                                                                                Apr  6 15:54:02 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211749_localhost.crash

                                                                                Apr  6 15:54:07 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

                                                                                Apr  6 15:54:07 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Bookmark Panel.mxi: File exists

                                                                                ......

                                                                                 

                                                                                As you can see, there are lots of crashes of a process called ExManEscalatedPrivilegeServer, whose crash reports tell me that its parent process is Creative Cloud Helper:

                                                                                Process:         ExManEscalatedPrivilegeServer [786]

                                                                                Path:            /Applications/Utilities/Adobe Creative Cloud/*/ExManEscalatedPrivilegeServer

                                                                                Identifier:      ExManEscalatedPrivilegeServer

                                                                                Version:         7.1.2.17 (7.1.2.17)

                                                                                Code Type:       X86-64 (Native)

                                                                                Parent Process:  Creative Cloud Helper [406]

                                                                                 

                                                                                and also lots of repeated references to Adobe Extension Manager .mxi files in the folder /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/, which I'm guessing are components of InDesign replaced by the latest InDesign CC updater.

                                                                                 

                                                                                I don't really know what any of this means, other than I see it happening every time I've opened Console after I've booted up and Creative Cloud requests my password, and repeated references to ExManEscalatedPrivilegeServer and old pieces of InDesign tucked away in the /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/ folder.

                                                                                • 39. Re: Creative cloud wants to make changes
                                                                                  davenelson

                                                                                  This issue has just started for me today. This morning I updated 7 apps and now ANYTIME that CC is running I get prompted to login as admin to make changes.

                                                                                   

                                                                                  I am using Adobe CC Team on Mavericks and do not have admin rights on this machine, so it requires opening a ticket with IT and waiting for them to enter the ID/password for me.

                                                                                   

                                                                                  This is really drustrating because the dialog box sits on top of all other windows and anytime I dismiss it, it reappears in 30 seconds or so.

                                                                                   

                                                                                  P.S.

                                                                                  I cleared out all of the user caches I that I could without admin rights. The only thing left in the cache folder with adobe in the name is "com.adobe.air.ApplicationInstaller".

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