7 Replies Latest reply on Mar 14, 2014 4:17 PM by UncaPathy

    Unable to re-install Flash Player 12

    UncaPathy

      I have Windows 7 w/SP 1 and IE 10. Flash Player quit working morning of Mach 12; did work the evening before. I un-installed Flash Player after numerous attempts of following the help on enabling it. Then was unable to re-install. I have followed the uninstall/install instructions on the Flash Player web site many times without success.

       

      As a side note this is a fresh install of windows after re-formatting the HDD the last week of February this year.

        • 1. Re: Unable to re-install Flash Player 12
          Mike M Level 6

          You should be able to do a "clean install" http://forums.adobe.com/message/4041846

          • 2. Re: Unable to re-install Flash Player 12
            UncaPathy Level 1

            Already tried that, doesn't work.

            • 3. Re: Unable to re-install Flash Player 12
              m_vargas Adobe Employee

              Hello,

               

              When you say "Then was unable to re-install." What do you mean?  Was there an error during installation, or did it install, but Flash does not display?


              Please post the contents of the FlashInstall.log file?  If you have a 64-bit OS, there will be two files, please post both.  Locations are:

               

              • C:\Windows\System32\Macromed\Flash
              • C:\Windows\SysWOW64\Macromed\Flash

               

              If the files are very large, you can post just the last portion, from March.

               

              Thank you in advance.

               

              --

              Maria

              • 4. Re: Unable to re-install Flash Player 12
                UncaPathy Level 1

                No error messages displayed as long as I shut down IE at some point. Flash does not display and is not "found" by windows.

                 

                64-Bit:

                =O====== M/12.0.0.77 2014-03-14+16-21-55.314 ========

                0000 [I] 00000010 "C:\Users\Harry\AppData\Local\Adobe\AIH.c1c0122cb42212923a4536ecd9576bc598161594\install_ flash_player_ax.exe" -install -iv 8 -au 1

                0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0003 [I] 00000011 1

                0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_77.ocx

                0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe

                0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.dll

                0009 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

                0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                0012 [I] 00000012

                =X====== M/12.0.0.77 2014-03-14+16-21-58.016 ========

                • 5. Re: Unable to re-install Flash Player 12
                  UncaPathy Level 1

                  32-bit:

                  =O====== M/12.0.0.77 2014-03-14+16-21-55.314 ========

                  0000 [I] 00000010 "C:\Users\Harry\AppData\Local\Adobe\AIH.c1c0122cb42212923a4536ecd9576bc598161594\install_ flash_player_ax.exe" -install -iv 8 -au 1

                  0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

                  0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                  0003 [I] 00000011 1

                  0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                  0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                  0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_77.ocx

                  0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe

                  0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.dll

                  0009 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

                  0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                  0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                  0012 [I] 00000012

                  =X====== M/12.0.0.77 2014-03-14+16-21-58.016 ========

                  • 6. Re: Unable to re-install Flash Player 12
                    m_vargas Adobe Employee

                    Hi UncaPathy,

                     

                    The log files indicate a successful installation with no errors. Have you tried the troubleshooting steps posted at http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html, specifically the 'post-installation issues' section?

                     

                    --

                    Maria

                    • 7. Re: Unable to re-install Flash Player 12
                      UncaPathy Level 1

                      Thank you very much! Of all the stupid little things, Shockwave had been disabled. Enabling it fixed the problem.